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Hasia
Level 1: Cadet

Hi Telstra, I ordered a mobile broadband Sim on 27th March and since it didn't came or searchable in order search I ordered another on on 6th April. Again the same. Tried to calling, chat but never connected even. Visit to store was useless since the ...

Katierellum
Level 1: Cadet

I get 2 to 3 bars of 4g reception on my mobile phone at my new house. It has decent speed on my phone - enough to watch movies without buffering etc.  I bought a 4g modem (not the telstra one as the were sold out) - Asus Wi-Fi AC750 and put a telstra ...

Jeff50
Level 1: Cadet

I’m still waiting for my delivery of a prepaid mobile broadband data pack. I received a email from you guys saying that it’s activated and all go but, I haven’t received anything by mail and think you might have mistaken this order for a sim pack tha ...

rodm
Level 3: Gumshoe

I have two Mobile Broadband plans (old and new) and when I'm sure the new one is working I will cancel the old plan. BUT currently the only way seems to be to phone 132200 which never puts me through - not a matter of waiting, I just get cut off. The ...

SilverDragon
Level 1: Cadet

Hi, I put in an order on 30/03/2020 for a Nighthawk MK2 Modem and a new mobile data plan. The order number is SMB38333, is there anyway to track its progress and see if it went through? I checked it on the online order tracker and nothing came up.War ...

xd2
Level 1: Cadet

I made an order in late March and got a confirmation email on 25th Mar. The order number was #MB50753466. Then I didn't receive any update, nor could I track the status online as it returned to me "order does not exist". In mid April I still didn't r ...

Camillo
Level 1: Cadet

Ho do i unlock this device from Telstra?

Fraxinus
Level 1: Cadet

My Telstra 4GX mobile modem keeps dropping connections to my devices. The modem is supposed to handle up to 10 devices but it's struggling to manage 8. Wifi reception is fine and is extended with a Netgear router. Speed is good.
I asked at the Telstra ...

Sue0606
Level 1: Cadet

I’ve tried to change my monthly data plan online but Telstra won’t let me even though its part of my agreement. It states I have already changed it this month when I haven’t as it’s my first month on the data plan. I bought the 200gb plan on 5/5, the ...

Ali62
Level 1: Cadet

Hi, I have a MF910 4G Pre-paid WiFi that I haven't used for a couple of years.  I do not know the number for the SIM card that is installed.  How do I recharge it?

Hasia
Level 1: Cadet

Hi Telstra, I ordered a mobile broadband Sim on 27th March and since it didn't came or searchable in order search I ordered another on on 6th April. Again the same. Tried to calling, chat but never connected even. Visit to store was useless since the ...

rodm
Level 3: Gumshoe

I have two Mobile Broadband plans (old and new) and when I'm sure the new one is working I will cancel the old plan. BUT currently the only way seems to be to phone 132200 which never puts me through - not a matter of waiting, I just get cut off. The ...

Ali62
Level 1: Cadet

Hi, I have a MF910 4G Pre-paid WiFi that I haven't used for a couple of years.  I do not know the number for the SIM card that is installed.  How do I recharge it?

Disgruntled76
Level 3: Gumshoe

The website says I can register for this extra 25gb of data, but there is absolutely no where to do it!!! i think it’s a scam. You can get help in the app and you can’t ring them. Pretty frustrating.

Disapointed123
Level 1: Cadet

How do I send an email to Telstra Accounts

SantiArtha
Level 2: Rookie

I have a Telstra 4G My Pocket Wi-Fi Plus that I bought  a few years ago that I want to reactivate. There is a SIM in it and I have the number vut it was deactivated years ago. Also, I can't get the SIM out of the device. And where do I need to go to ...

akprod
Level 1: Cadet

Can a 4GX modem run on 12 volt? (Caravan travel)

MJMillard-51050
Level 3: Gumshoe

I have a Netgear Nighthawk M1 Wi-Fi Wireless Broadband Mobile Router. It is given, by default, a Private WAN IP address (IPv4 - 10.x.x.x). Is there any way that I can get a Public WAN IP address?

Solomio
Level 1: Cadet

I have been using my older prepaid 3G USB + WiFi dongle in my laptop with Windows 10 for a while now with no problems. The Telstra page [m.home] always displayed correctly with all relevant information. Just yesterday I registered my new 4G dongle an ...

Jeff50
Level 1: Cadet

I’m still waiting for my delivery of a prepaid mobile broadband data pack. I received a email from you guys saying that it’s activated and all go but, I haven’t received anything by mail and think you might have mistaken this order for a sim pack tha ...

SilverDragon
Level 1: Cadet

Hi, I put in an order on 30/03/2020 for a Nighthawk MK2 Modem and a new mobile data plan. The order number is SMB38333, is there anyway to track its progress and see if it went through? I checked it on the online order tracker and nothing came up.War ...

Camillo
Level 1: Cadet

Ho do i unlock this device from Telstra?

Fraxinus
Level 1: Cadet

My Telstra 4GX mobile modem keeps dropping connections to my devices. The modem is supposed to handle up to 10 devices but it's struggling to manage 8. Wifi reception is fine and is extended with a Netgear router. Speed is good.
I asked at the Telstra ...

Sue0606
Level 1: Cadet

I’ve tried to change my monthly data plan online but Telstra won’t let me even though its part of my agreement. It states I have already changed it this month when I haven’t as it’s my first month on the data plan. I bought the 200gb plan on 5/5, the ...

Gazzr
Level 1: Cadet

I received a new Telstra 4GX Wifi Pro with a SIM card but the card is not registering and I can't find where to activate it, because it doesn't have a mobile number attached.Does anyone have any ideas about how to get it working?

Thebeautyco
Level 1: Cadet

Hi, I ordered a mobile broadband modem last week, I didn’t get a confirmation email, is it possible to get another confirmation email sent out. Order number is: MB50946932 <personal details removed to protect your privacy> Thanks

GM1963
Level 1: Cadet

I recently have received an email regarding the doubling of my broad band data from100GB - 200GB the first on the 12-05-2020 and again today 19-05-2020 I had already had to update my plan from 50GB to 200GB on the 28-04-2020, I have never had a 100GB ...

Annoyed38
Level 1: Cadet

I am trying to unlock my 4GX WiFi dongle. 
I’ve gone in the store and been told I can’t do it there. I’ve called up and been hung up on. I’ve tried the messaging service to no luck. 
Something so simple should be available online.! 

Lukeb80
Level 1: Cadet

How do I retrieve the mobile number? I only have the number on the sim

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