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westozman
Level 2: Rookie

I paid $50 recently for 25GB data over 28 days on this device/plan. Previously, I was able to connect 2 or more devices via WIFI concurrently with this dongle - it would now appear this 'sharing' feature has been disabled - only 1 WIFI connection at ...

DStocky
Level 2: Rookie

I am trying to find out which Telstra cell tower is identified by this 4G cell ID, 136768770. It has to be either Giffard West or Carrajung Lower. I have checked the various sites (ACMA, etc.) but cannot find any reference to this cell ID. I am tryin ...

brightside
Level 1: Cadet

I've been using Telstra's Mobile Broadband (Large Data Plan) with an HTC 5G Hub for the last year after dumping Telstra's poorly performing orphan Velocity fibre-to-the-premises network. I'm in an excellent mobile reception area and have brilliant 5G ...

Hailua66
Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

LeighWardle
Level 2: Rookie

Hi, I have just inserted the provided SIM in to my new Telstra 5G Wi-Fi Pro Modem Model MU500.I have signed up for a 5G Business Data Plan - Large which should give me 200GB of monthly data. But the modem is only showing 4G and 5GB monthly data. How ...

Jen561
Level 1: Cadet

Hi all,I have a pre paid mobile internet router. I ran out of credit and a friend offered to lend me her sim which was not a Telstra sim. The router would not accept the sim. Does this mean the service is locked to only Telstra sims and can it be unl ...

KurtBagle
Level 1: Cadet

We have a Telstra "4G My Pocket wi-fi Plus" which we use when we travel. I have the SIM number for this device. How do we relate the SIM number to a  corresponding mobile number on our Telstra account?

droccas74
Level 2: Rookie

Hi There, I recently purchased the Telstra 5g Wifi Pro which works great but the only issue I have is that the device doesn't recognize when external antennas are connected. I'm not sure if it's a firmware issue or faulty device. Any info would be gr ...

BigTezza
Level 2: Rookie

Hi, I had two Nighthawk Mobile broadband 4G modems - running great. When I logged to My Telstra account in I noticed a message that said "We've upgraded your plan to include 5G network access for no extra cost. 5G rolling out in selected areas. 5G co ...

twohands
Level 1: Cadet

Hi! I have a mobile broadband device and somehow this month I've gone over the 220gb limit with 11 days to go. I checked my daily usage and I have no idea how I could be using so much data per day. I've checked the data rates for all of the things I ...

Itdepends
Level 1: Cadet

Apple iPhone 11 running 13.6.1 Telstra post paid service, current use only 12% of allowance. On 4G network, 3 to 4 bars reception. Have turned wifi off and powered phone off and on. Download ludicrously slow at 0.2MBps, upload ok at 4.7MBps. Can’t ge ...

Tibbso
Level 2: Rookie

Would love to know who is being chosen for the 5G Fixed Wireless Trial and how do you get on the invite list. I live in that special pocket near Parramatta that cannot get NBN at all and so am forced to use 200gb Mobile Broadband SIM as my only home ...

rabbitohs77
Level 1: Cadet

I was wondering if anyone can give adivce on the best outcome for the following, at current as a telstra customer I have 100GB/month data on my mobile plan which I currently use only about 30GB.  The question is would it be best to use my hotspot on ...

LeighWardle
Level 2: Rookie

Hi,

I just took delivery of one of these modems as part of my order that includes a Business Data Plan - Large. 

But there's no SIM - either in the modem or anywhere else in the packaging.

There is a sticker that quotes the IMEI.

My order refers to a "Ph ...

Faybow
Level 1: Cadet

No accounts found Your account details cannot be displayed but you might be able to use: Billing & payments Telstra Business Dashboard Mobile Data Usage Meter Dont know what happened recently, apps and browers not working for months, money still keep ...

whytservicesux
Level 1: Cadet

Mine's been down for a couple of weeks. I see some people have had this issue since August.I cannot use the workarounds as they require me to sign in to my Microsoft account for Windows 8.1 Mail but this requires Microsoft to send me an email resetti ...

GlenP
Level 1: Cadet

Hi Telstra Crowd Support, Last Sat, 10 Oct, I was hired to do a live streaming for a wedding ceremony at 3pm and the upload speed was great when I started testing at 2pm. I am connected using Ethernet cable. But then the uploaded speed quickly droppe ...

Steph1222
Level 1: Cadet

Hi,I am unable to connect to the Internet through by usb WiFi. I had this problem a while ago and had to go into store and get the device replaced as they send me a faulty device. Now trying to use it on a different laptop and I’m getting the same or ...

Greene39
Level 1: Cadet

Hi all,   I’m hoping someone can assist.   I have been working off a Telstra Huawei 4GX dongle for 2 years to run my computer, iPad, music and TV.  Since the NBN as installed locally in August everything either slows down or drops out.  I don’t have ...

Kjax
Level 1: Cadet

Hii have been using the Telstra 4g network to game over the last 12 months! It has been up and down but I havnt had much else to choose from based on my location !i am using an Xbox one, netgear nighthawk mr1 4g modem connected via Ethernet  recently ...

tre84
Level 1: Cadet

Hey!At the moment I have two phones and when one uses it data it will use the data of the other phone, which is great. If I was to get a mobile broadband device ie Telstra 4GX Hotspot, will it share the data also?

Jerimiah
Level 1: Cadet

I have a prepaid mobile broadband account. Recently I had to change SIMs because the original SIM had expired through non use. Since having the new SIM, I haven't been able to see any of my usage history or how much data I have left. Is there a fix f ...

RodMac
Level 1: Cadet

I have recently purchased a mobile data sim from Telstra and set it up in my Telstra 4G modem. However, even though the Telstra mobile tower is less than 1/2 km away and in direct line of sight, I can only connect with 3G. I have been through all the ...

Romy8
Level 1: Cadet

I am desperately trying to speak to a telstra human and not the stupid messaging app thing that is not helpful what so ever. I don't usually get so frustrated but I have spent the last 2 days going around in circles trying to fix my internet/phone li ...

Knightrider23
Level 1: Cadet

Hi All,
I just recently purchased a Telstra 5G Wi-Fi Pro to work from home and outdoor do work. But the device keeps randomly restarting / rebooting itself. Does anyone have any fixes for this? It’s kind of inconvenient when you’re streaming a meeting ...

Jerimiah
Level 1: Cadet

I have a prepaid mobile broadband account. Recently I had to change SIMs because the original SIM had expired through non use. Since having the new SIM, I haven't been able to see any of my usage history or how much data I have left. Is there a fix f ...

RodMac
Level 1: Cadet

I have recently purchased a mobile data sim from Telstra and set it up in my Telstra 4G modem. However, even though the Telstra mobile tower is less than 1/2 km away and in direct line of sight, I can only connect with 3G. I have been through all the ...

Romy8
Level 1: Cadet

I am desperately trying to speak to a telstra human and not the stupid messaging app thing that is not helpful what so ever. I don't usually get so frustrated but I have spent the last 2 days going around in circles trying to fix my internet/phone li ...

Desperanza
Level 3: Gumshoe

We recently had a Telstra Go Repeater installed, which has provided a serious boost in signal strength and allowed us to use mobiles inside for the first time. Buoyed by (what may prove to be illusory) optimism we decided to sign up to a mobile broad ...

kenny-osi
Level 2: Rookie

Does Telstra offer SIM cards with public IP address?If so, any options for static addresses?Finally, does the plan support IPv6?

Therese26
Level 1: Cadet

If I buy the Telstra 4GX USB Wifi Plus device, can I use my existing Prepaid sim card (which has heaps of credit on it) in the new device? (The old one has broken!)

fox86
Level 1: Cadet

Activating my prepaid sim for mobile broadband - how can it still be pending after 4 days?????I have a Telstra hotspot device, and I had to order a new sim as the old one was inactive too long. I did this via Telstra on-line ordering, received the SI ...

Waikikamukau
Level 5: Eagle Eye

So how does one actually activate this in the 24/7 app? Nothing appears for me as yet. Or does it not become available until Thursday? “Telstra postpaid mobile customers will also be given an extra 25GB data allowance if they apply for it within the ...

11vsam
Level 2: Rookie

I have a 4G Mobile pre-paid Wi-Fi device I haven't used in a few years.  I want to re-charge it but can't remember the phone number.  How do I find the number?I can't put the sim into a phone as the sim does not fit the phones that I have.Tried Telst ...

Katierellum
Level 1: Cadet

I get 2 to 3 bars of 4g reception on my mobile phone at my new house. It has decent speed on my phone - enough to watch movies without buffering etc.  I bought a 4g modem (not the telstra one as the were sold out) - Asus Wi-Fi AC750 and put a telstra ...

Hasia
Level 2: Rookie

Hi Telstra, I ordered a mobile broadband Sim on 27th March and since it didn't came or searchable in order search I ordered another on on 6th April. Again the same. Tried to calling, chat but never connected even. Visit to store was useless since the ...

rodm
Level 3: Gumshoe

I have two Mobile Broadband plans (old and new) and when I'm sure the new one is working I will cancel the old plan. BUT currently the only way seems to be to phone 132200 which never puts me through - not a matter of waiting, I just get cut off. The ...

Ali62
Level 1: Cadet

Hi, I have a MF910 4G Pre-paid WiFi that I haven't used for a couple of years.  I do not know the number for the SIM card that is installed.  How do I recharge it?

Disgruntled76
Level 3: Gumshoe

The website says I can register for this extra 25gb of data, but there is absolutely no where to do it!!! i think it’s a scam. You can get help in the app and you can’t ring them. Pretty frustrating.

Disapointed123
Level 1: Cadet

How do I send an email to Telstra Accounts

SantiArtha
Level 2: Rookie

I have a Telstra 4G My Pocket Wi-Fi Plus that I bought  a few years ago that I want to reactivate. There is a SIM in it and I have the number vut it was deactivated years ago. Also, I can't get the SIM out of the device. And where do I need to go to ...

akprod
Level 1: Cadet

Can a 4GX modem run on 12 volt? (Caravan travel)

MJMillard-51050
Level 3: Gumshoe

I have a Netgear Nighthawk M1 Wi-Fi Wireless Broadband Mobile Router. It is given, by default, a Private WAN IP address (IPv4 - 10.x.x.x). Is there any way that I can get a Public WAN IP address?

Solomio
Level 1: Cadet

I have been using my older prepaid 3G USB + WiFi dongle in my laptop with Windows 10 for a while now with no problems. The Telstra page [m.home] always displayed correctly with all relevant information. Just yesterday I registered my new 4G dongle an ...

bigmumma22
Level 1: Cadet

I am wondering if I bought the  4GX USB wifi to work remotely on a laptop, can others I allow using their iphones use the data also?????

kayser86
Level 1: Cadet

Due to COVID-19 I need to use my Telstra Pre-Paid 4G wi-fi but when I logged in to my account it was not in the list of services anymore.  It has been 2 years since I topped it up last . How can I add it back in?  I tried "add service" but there was ...

JMB46
Level 1: Cadet

I normally recharge my dongle at the Telstra shop which is no longer viable. I do not have the mobile number attached to it. Help please

CanuckleAus
Level 1: Cadet

A couple questions regarding this modem: 1. What is the range of the modem, will my devices have to be in the same room as it or can it be accessed throughout my home? 2. What kind of warranty does telstra offer regarding this modem? 3. It says that ...

Slackenerny
Level 2: Rookie

Due to the coronavirus, I'm now working remotely full time in a location that requires the use of mobile broadband. As I use Zoom and Remote Desktop extensively, I don't think the 100GB per month limit will be sufficient. I'm happy to pay extra, or m ...

Hailua66
Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

Faybow
Level 1: Cadet

No accounts found Your account details cannot be displayed but you might be able to use: Billing & payments Telstra Business Dashboard Mobile Data Usage Meter Dont know what happened recently, apps and browers not working for months, money still keep ...

GlenP
Level 1: Cadet

Hi Telstra Crowd Support, Last Sat, 10 Oct, I was hired to do a live streaming for a wedding ceremony at 3pm and the upload speed was great when I started testing at 2pm. I am connected using Ethernet cable. But then the uploaded speed quickly droppe ...

Steph1222
Level 1: Cadet

Hi,I am unable to connect to the Internet through by usb WiFi. I had this problem a while ago and had to go into store and get the device replaced as they send me a faulty device. Now trying to use it on a different laptop and I’m getting the same or ...

Lyshco
Level 1: Cadet

Hi there Just wondering if it is possible to get multiple NBN wireless connections at the one address?  Currently my mate lives in the house and his wireless is not great (around 2mbs - it's a known bad area for nbn wireless). I may be moving into a ...

MCT62
Level 1: Cadet

Have noticed over the last few weeks a real drop off in 4G download speeds, particularly from USA. Local speedtest results are significantly down on the download side. And ratio of down to up is 1:10.  To Telstra Melbourne:  But this is Speedtest to ...

Information999
Level 1: Cadet

I have a night hawk m1 mobile broadband router;with a mobile broadband plan;$65 per month for 200 gig.can I data bank unused data to the next month?

Mindthegap
Level 1: Cadet

It is holiday period here in Halls Gap but no exactly peak stuff due to Covid but frustrated with the internet we have been doing some testing and have discovered that while 4G speed might only be 1MBps or less, if we switch to 3G we get 10MBps.  Thi ...

louhatton
Level 1: Cadet

Is the only option for top up of my $75 mth 200 gb mobile data plan the $10 for 1 Gb? Based on my existing plan that equates to $2000.00 ? Is there any other data top up thats reasonable and allows for months when usage has been unduly high?   

andrew351
Level 1: Cadet

can't but off the website, i click to buy a product (in stock) new page says the page you are looking for can not be found, any suggestions?

whysohard
Level 1: Cadet

Will my prepaid auto recharge still work after your 13 october 2020 changes?

InfectedPancake
Level 1: Cadet

Hey guys, Was just wondering here if anyone actually knew the difference between the Telstra 4GX USB Modem and the Telstra 4GX USB + Wi-Fi Plus? Both have the same specifications, both have WiFi, both have pretty much the same description so what's t ...

Salezal
Level 1: Cadet

Hi,using a 4gx modem for a security camera at a remote location. Modem keeps dropping out and won’t re-connect unless I physically turn it on and off. 

Reception is no issue (full bars). It just seems to be the wifi that is proving a bit stubborn. 

is ...

Lowrider1745
Level 1: Cadet

I upgrade my mobile date plan yesterday, but after 24hrs I still don’t have the data. I upgraded to the 200gb. I’ve tried calling but just can’t get anyone to talk to me. I tried the live chat but found I talking to compute. I don’t know what to do a ...

KJohnHO
Level 3: Gumshoe

As Telstra is about to prevent my use of Telstra Air on my pre-paid device, what compensation is Telstra offering for the reduction in usability of my pre-paid service?Also, will others still be able to use Telstra Air via my device?

MaXiLeeCH
Level 2: Rookie

I have a Dell Latitude 6000 series laptop with a SIM Card Slot, I want to use it for mobile computing, can it be done?

saint23
Level 1: Cadet

on my home computer

GK20
Level 1: Cadet

Hi, i just bought the device from Telstra retail for $69. after that, i found out BigW sell the same model for only $49. Can i claim the difference? from BigW  Thanks.

Goldstorm
Level 1: Cadet

I ordered a $15 business sim and waited a week for it to arrive. When it arrived no paperwork just a sim in a bag. It has been 24hrs with numerous phone calls and now the stupid messaging service and nobody talks to anyone any more. I am up to my fif ...

truk
Level 1: Cadet

Have telstra mobile broadband we use when travelling, can we live stream free sport on the computer via the dongle

dalishagaspi
Level 1: Cadet

Hi there, can we purchase a mobile broadband device in store?

KU2
Level 1: Cadet

Hi There, Does Telstra Mobile internet network blocks the common ports like 22, 80, 443, 8080, ICMP etc.?  I have a home lab which I use for education and testing purpose and was working perfectly fine. Last week I have switched to Telstra 4G mobile ...

Steppy
Level 1: Cadet

I have recently opened a new data plan to use in a dongle that we already had, that had until now had a pre paid sim in it. It is one of the old style white USB dongles. We’ve had 2 sims in it now, neither of which have worked, we just recharged the ...

Loveday4x4Park
Level 1: Cadet

w do I get the signal fixed in my area. It was good until about 6 weeks ago then it just dropped off. My eftpos machines only work here and there. download rate never gets about 1.7mbs when it was always 15 or above.

daniel356
Level 1: Cadet

Hi, I put an order in on August 3rd for a Pre-Paid 4GX Wi-Fi Pro, which was in stock yet has not been dispatched according to my emails. My order number is #PPST51200859 I am hoping this can be sent very soon as I am requiring it for work.   

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