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tableland1103
Level 1: Cadet

Why does my account list my speed as reduced due to excess when i am only around halfway though my allowance 

holidaytown
Level 2: Rookie

I am trying to get to bottom of Telstra DNS resolver not finding fairbreak.net.The problem appeared out of the blue on 29 January and has meant the site has not been accessible to people using the Telstra mobile network.The common error message has b ...

antonino
Level 2: Rookie

Does Telstra provide any data or information about the rollout of IPv6 especially with 4G Mobile Broadband. I am struggling to get IPv6 working and was looking for any information on IPv6 configurations with 4G Mobile Broadband. I want to avoid CGNAT ...

te12
Level 1: Cadet

Hello, 2 really simple questions:
1 — Can I purchase a physical/paper $150 40GB recharge voucher at a Telstra store? 2 — Can I purchase a physical/paper $150 40GB recharge voucher at a supermarket like Woolworths & Coles? Thank you.

Tilly55
Level 1: Cadet

My Telstra Prepaid 4GX wifi has keeps turning off. I turned it back on and there’s the battery light is flashing green. The device appears to have a little bit of swelling in the middle, possibly the battery. What should I do? Device was only purchas ...

te12
Level 1: Cadet

I have a new USB modem. To purchase pre-paid credit from BPAY:
2 questions: 1 —Do I pay money to the Telstra biller code 23796  ? 2 — Is ‘my’ reference number (and where my credit/data recharge will appear) my 13 digit ‘account number’, for the USB mo ...

Darthcolo
Level 1: Cadet

Hi community! I have just received a Telstra 4G SIM card I want to use it in my Vodafone WiFi Hub (DMA0120VHA). The things is that is not working. I have already set up Telstra's APN on the device (telstra.internet). Anyone could give me a hand with ...

te12
Level 1: Cadet

Hi, I've recently purchased an usb modem (prepaid) from Telstra. It came with 3 GB, which is working. My question is: My usb modem is registered (10 digit number) but that number fails to appear, when I log in to Telstra. My mobile phone number for p ...

jebz
Level 4: Private Eye

I received an email titled "Say hello to your new Pre-Paid plan". It had links for more information which showed 2x 366day recharge options that don't appear since I was migrated from my old plan on the 5th Feb2021. This is a list of the recharge opt ...

carig
Level 2: Rookie

Hello, I just bought a prepaid Telstra Data only sim, 12m 180GB. It says the expiry date is 2021/12/03. Is this the date when I have to first activate it by?   Also, is the date the third of December or the twelth if March?

Tattycat
Level 3: Gumshoe

For a few years I have used my Telstra 4g dongle with varying degrees of performance. How ironic that when a telstra survey was sent to me two days ago which I completed my 4g dongle has started to misbehave and is now dropping out after 5 mins use.  ...

carig
Level 2: Rookie

Hello, I bought an Aldi 365 day data only sim card  to use in my Telstra 4GX Wifi plus mobile wifi believing that I could use it in the mobile wifi given they use Telstra as a carrier. I own the apparatus outright, not as part of a Telstra plan.  How ...

Robbear
Level 1: Cadet

HI, I have a Telstra Netgear Nighthawk M1 router that is out of contract now. Is it unlocked so I can use an alternative service provider?

Owen45
Level 1: Cadet

Hi, I'm a newbie and looking for some advice.I am currently using the Optus Home Wireless Broadband service with an Optus supplied Huawei B525 modem. I have struck congestion issues with the Optus network and looking at alternate options (not NBN).My ...

rksmith63
Level 1: Cadet

new 4gx hotspot black mf985t, when connected to the power a blank battery appears, but it doesn't seem to be charging SOLVED Forgot battery

BaldDave
Level 5: Eagle Eye

Hi all, I've just got a 4gx hotspot for my regional work - it works well.I went on 192.168.0.1 to see what I could find inside. It comes up without any sign-ins and loads a basic page with usage etc. It also lists the mobile number and shows a passwo ...

aaron_liu
Level 1: Cadet

Hi,Does anyone know if Telstra 4G mobile broadband dongle gets a new IP address every 4weeks (28days or a month)? We are keeping the mobile broadband on all the time for uploading measurement data to cloud, however, we have communication problems eve ...

Faegard
Level 2: Rookie

For the past year, I had been using a slightly older model prepaid 4G Mobile Hotspot for my internet; which, while a little slow in the evenings, had been getting the job done. It had three devices connected: My laptop, my Google Nest Mini, and my sm ...

21LD20
Level 1: Cadet

Hi there, Just bought a prepaid 4GX modem MF985T. Works fine with PCs, however when using with Fire TV stick lite, will connect to the WIFI network ok, but will not play back any amazon video content. Interestingly will connect to amazon music, will ...

Fred56
Level 1: Cadet

I am trying to connect a wifi extender Edimax N300 router in wifi extender mode or wifi bridge mode to the wifi provided by a Telstra pre paid 4gx wi fi plus hotspot modem mf985t but the N300 does not get a IP address and there is no internet on the ...

ScottT01
Level 1: Cadet

Good morningApologies if this has been asked before My 20 y/o Son is in the RAN and is based in Perth. He wants to get a Wireless Modem for Internet use rather than tethering from his phone. He has spoken with the local Telstra Store but unfortunatel ...

holidaytown
Level 2: Rookie

Just over the last few days a website access problem reaching https://fairbreak.net has come up. The error message received by those trying to access is  ERR_NAME_NOT_RESOLVED.   The common denominator discovered is that all reporting the problem hav ...

gerbi67
Level 2: Rookie

We purchased a data sim for my wife's iPad as she'll be working up North on Thursday 14th of January and they said 2-4 hrs for the activation. It is now the 19th, my wife has left and she can't use her iPad since the sim hasn't been activated as yet. ...

2pdogg
Level 1: Cadet

I only have one bill pay paid.  And when I look at my widget it's telling me I have home non and adsl but this is wrong can someone pls check. Make sure I'm not getting hacked.. 

Jill1e
Level 1: Cadet

I am working from home at the moment but I am planning on traveling in a mobile home. How do I access unlimited data while travelling?

aaron_liu
Level 1: Cadet

Hi,Does anyone know if Telstra 4G mobile broadband dongle gets a new IP address every 4weeks (28days or a month)? We are keeping the mobile broadband on all the time for uploading measurement data to cloud, however, we have communication problems eve ...

Jill1e
Level 1: Cadet

I am working from home at the moment but I am planning on traveling in a mobile home. How do I access unlimited data while travelling?

zzuf
Level 2: Rookie

I previously had a physical eSIM in a different phone.With the new Pixel I used Telstra App, eSIM transfer and restore function.  The eSim downloaded, installed, then was activated using a code emailed by Telstra.On the phone, the eSIM is shown as de ...

Matthew_
Level 2: Rookie

I am looking for a mobile broadband modem that broadcasts a virtual Wi-Fi signal that is accessible even when no mobile reception is available. I would like to be able to connect to my Wi-Fi dependent speaker and play music stored locally on my iPhon ...

broomy
Level 2: Rookie

Whirlpool forum mentions 250/25 & 1000/50 FTTP plans from Telstra. Is this true?Hopw do I switch?https://whirlpool.net.au/wiki/nbn_highspeed_plans

Mike_Crx
Level 2: Rookie

My 5G Wi-Fi Pro (MU500) appears to sporadically restart itself with the following text displayed upon re-entering the main screen: Checking Data Usage information. During this restart/reboot, my 5G wifi connection drops out for a minute or 2, which a ...

Newtoitall
Level 2: Rookie

Hi all.  I have an account already. I wanted to get a 5G WiFi Pro,  plus plan. But to do it online seemed to require my going through identification (driver's licence etc) and credit check etc. Since I am already a customer surely I can make the tran ...

duffa
Level 2: Rookie

I have a MU500 5G modem and cannot remote to cameras from phone outside of premises. Originally this was setup on an NBN modem/router and I selected the MU500 as it allows port forwarding. Is it possible that Telstra have the ports blocked on the 5g ...

Random_Shouting
Level 1: Cadet

I have four devices that collectively share 130 GB of data (80GB + 40GB + 5GB + 100MB).I just received my 5g pro modem and want to know if I can make it display all the pooled data on its screen instead of the 5 GB plan that that SIM is on?  The SIM ...

alvas0
Level 1: Cadet

I would like to port my number from another provider onto a new mobile broadband plan with Telstra, but I can't see an option for porting when signing up. Is it possible?I have had the number for years and use it to receive text messages that I don't ...

LAS24
Level 3: Gumshoe

The above device is not accepting the password provided on the security card issued by Telstra. After contacting the store, they suggested to login to http://192.168.1.1 to then change the password. This page will not load. I have tried on different ...

Palpatine
Level 20: Director

My son is about to move into his newly renovated house and is planning to operate on 5G as he has good 5G coverage.   https://www.telstra.com.au/customer-terms/home-family#mbb offers $75/m, (plus $24.95 for the modem) incl 200Gb/month?.   The agent h ...

Telstravictim
Level 3: Gumshoe

I recently went up along the Cape York coast & found a non-existent mobile phone/broadband coverage.My friends & I could not get the weather, we had to call passing ships to get updates.  Even on VHF Channel 16 at times it was difficult to get the we ...

Lily0320
Level 2: Rookie

I know I can take my broadband box away with me but can I run it through an inverter in a Motorhome?  

Silvolde
Level 2: Rookie

New user here. Just got the nighthawk M2 yesterday and all is working well. But what does the yellow exclamation mark mean.

Monaas
Level 1: Cadet

HI, looks like I can get 5G at home. I obtained a Huawei B818-263 (same as what was offered by Telstra before HTC and mMwave pro), however it is from Optus. These are supposed to be unlocked.Before committing to the sim data plan, question is, will t ...

Jerimiah
Level 1: Cadet

I have a prepaid mobile broadband account. Recently I had to change SIMs because the original SIM had expired through non use. Since having the new SIM, I haven't been able to see any of my usage history or how much data I have left. Is there a fix f ...

RodMac
Level 1: Cadet

I have recently purchased a mobile data sim from Telstra and set it up in my Telstra 4G modem. However, even though the Telstra mobile tower is less than 1/2 km away and in direct line of sight, I can only connect with 3G. I have been through all the ...

Romy8
Level 2: Rookie

I am desperately trying to speak to a telstra human and not the stupid messaging app thing that is not helpful what so ever. I don't usually get so frustrated but I have spent the last 2 days going around in circles trying to fix my internet/phone li ...

Desperanza
Level 3: Gumshoe

We recently had a Telstra Go Repeater installed, which has provided a serious boost in signal strength and allowed us to use mobiles inside for the first time. Buoyed by (what may prove to be illusory) optimism we decided to sign up to a mobile broad ...

kenny-osi
Level 2: Rookie

Does Telstra offer SIM cards with public IP address?If so, any options for static addresses?Finally, does the plan support IPv6?

Therese26
Level 1: Cadet

If I buy the Telstra 4GX USB Wifi Plus device, can I use my existing Prepaid sim card (which has heaps of credit on it) in the new device? (The old one has broken!)

fox86
Level 1: Cadet

Activating my prepaid sim for mobile broadband - how can it still be pending after 4 days?????I have a Telstra hotspot device, and I had to order a new sim as the old one was inactive too long. I did this via Telstra on-line ordering, received the SI ...

Waikikamukau
Level 5: Eagle Eye

So how does one actually activate this in the 24/7 app? Nothing appears for me as yet. Or does it not become available until Thursday? “Telstra postpaid mobile customers will also be given an extra 25GB data allowance if they apply for it within the ...

11vsam
Level 2: Rookie

I have a 4G Mobile pre-paid Wi-Fi device I haven't used in a few years.  I want to re-charge it but can't remember the phone number.  How do I find the number?I can't put the sim into a phone as the sim does not fit the phones that I have.Tried Telst ...

tableland1103
Level 1: Cadet

Why does my account list my speed as reduced due to excess when i am only around halfway though my allowance 

rksmith63
Level 1: Cadet

new 4gx hotspot black mf985t, when connected to the power a blank battery appears, but it doesn't seem to be charging SOLVED Forgot battery

21LD20
Level 1: Cadet

Hi there, Just bought a prepaid 4GX modem MF985T. Works fine with PCs, however when using with Fire TV stick lite, will connect to the WIFI network ok, but will not play back any amazon video content. Interestingly will connect to amazon music, will ...

holidaytown
Level 2: Rookie

Just over the last few days a website access problem reaching https://fairbreak.net has come up. The error message received by those trying to access is  ERR_NAME_NOT_RESOLVED.   The common denominator discovered is that all reporting the problem hav ...

ANJOHN
Level 1: Cadet

What are the differences between the following 2 mobile broadband devices? Any difference in connection speed? - Telstra Pre-Paid 4GX Wi-Fi Plus - Telstra Pre-Paid 4GX Hotspot

Zazaza
Level 1: Cadet

Hi, I live in rural Aus.  I’m currently on ADSL, not fast but adequate.  I want to switch to the NBN. A search on my address says Mobile Broadband is my only option. My local 4g tower is on the other side of a hill. I get one bar reception only. What ...

Aniotazero
Level 1: Cadet

Hi there, in the last few weeks I've noticed my night speed going to an absolute snail's pace. 
Currently using Mobile Broadband, iPhone 8 Plus both with Telstra
And my mother Using Boost which all seem to slow at night. I live around the Grantville ar ...

Newtoitall
Level 2: Rookie

Hi all.  I've just bought a Telstra 5G Wi-Fi Pro.  Only a few days so early to say but it seems to have variable download speeds (and consistently slow upload).  Anyway I guess that isn't unexpected what with the extensive caveats on speed (and also ...

duffa
Level 2: Rookie

Ihave a MU500 5g router/modem.It does not allow remote access from outside as IP address does not allow access(it can not be seen from outside) and ports appear to be blocked.Is this standard telstra practice for mobile services.It is a business acco ...

Hailua66
Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

Faybow
Level 1: Cadet

No accounts found Your account details cannot be displayed but you might be able to use: Billing & payments Telstra Business Dashboard Mobile Data Usage Meter Dont know what happened recently, apps and browers not working for months, money still keep ...

GlenP
Level 1: Cadet

Hi Telstra Crowd Support, Last Sat, 10 Oct, I was hired to do a live streaming for a wedding ceremony at 3pm and the upload speed was great when I started testing at 2pm. I am connected using Ethernet cable. But then the uploaded speed quickly droppe ...

Steph1222
Level 1: Cadet

Hi,I am unable to connect to the Internet through by usb WiFi. I had this problem a while ago and had to go into store and get the device replaced as they send me a faulty device. Now trying to use it on a different laptop and I’m getting the same or ...

Lyshco
Level 1: Cadet

Hi there Just wondering if it is possible to get multiple NBN wireless connections at the one address?  Currently my mate lives in the house and his wireless is not great (around 2mbs - it's a known bad area for nbn wireless). I may be moving into a ...

MCT62
Level 1: Cadet

Have noticed over the last few weeks a real drop off in 4G download speeds, particularly from USA. Local speedtest results are significantly down on the download side. And ratio of down to up is 1:10.  To Telstra Melbourne:  But this is Speedtest to ...

Information999
Level 1: Cadet

I have a night hawk m1 mobile broadband router;with a mobile broadband plan;$65 per month for 200 gig.can I data bank unused data to the next month?

Mindthegap
Level 1: Cadet

It is holiday period here in Halls Gap but no exactly peak stuff due to Covid but frustrated with the internet we have been doing some testing and have discovered that while 4G speed might only be 1MBps or less, if we switch to 3G we get 10MBps.  Thi ...

louhatton
Level 1: Cadet

Is the only option for top up of my $75 mth 200 gb mobile data plan the $10 for 1 Gb? Based on my existing plan that equates to $2000.00 ? Is there any other data top up thats reasonable and allows for months when usage has been unduly high?   

andrew351
Level 1: Cadet

can't but off the website, i click to buy a product (in stock) new page says the page you are looking for can not be found, any suggestions?

whysohard
Level 1: Cadet

Will my prepaid auto recharge still work after your 13 october 2020 changes?

InfectedPancake
Level 1: Cadet

Hey guys, Was just wondering here if anyone actually knew the difference between the Telstra 4GX USB Modem and the Telstra 4GX USB + Wi-Fi Plus? Both have the same specifications, both have WiFi, both have pretty much the same description so what's t ...

Salezal
Level 1: Cadet

Hi,using a 4gx modem for a security camera at a remote location. Modem keeps dropping out and won’t re-connect unless I physically turn it on and off. 

Reception is no issue (full bars). It just seems to be the wifi that is proving a bit stubborn. 

is ...

Lowrider1745
Level 1: Cadet

I upgrade my mobile date plan yesterday, but after 24hrs I still don’t have the data. I upgraded to the 200gb. I’ve tried calling but just can’t get anyone to talk to me. I tried the live chat but found I talking to compute. I don’t know what to do a ...

KJohnHO
Level 3: Gumshoe

As Telstra is about to prevent my use of Telstra Air on my pre-paid device, what compensation is Telstra offering for the reduction in usability of my pre-paid service?Also, will others still be able to use Telstra Air via my device?

MaXiLeeCH
Level 2: Rookie

I have a Dell Latitude 6000 series laptop with a SIM Card Slot, I want to use it for mobile computing, can it be done?

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