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Re: Broadband data
If it is a BigPond Mobile Broadband, the usage updates can be delayed up to 48 hours and often process in blocks. So if you used 3GB over the last 48 hours it might have processed all the data in one chunk overnight.
That being said, as this is a public forum if you feel the usage meter is wrong your best bet is to contact 133933 and speak to the BigPond Tech Support team so they can initiate and assist with investigation on the situation.
If it is a Go Mobile Broadband then that should update much more often and usually in less big chunks so for that one you want to call 132200 and say "mobile assurance" and they should be able to help.
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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