Highlighted
Level 1: Cadet

Cancel Mobile Broadband but keep email address

i'm wanting to cancel my mobile broadband. I still have a mobile phone and home phone & broadband with telstra. Will i be able to keep my bigpond.com email address.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Community Manager Community Manager
Community Manager

Re: Cancel Mobile Broadband but keep email address

In most cases you can associate your BigPond email address for the Mobile Broadband to your Home Broadband service. As long as you have a 13 digit account number and the services are all under your name.

 

When you are arranging the service to be cancelled ensure that you cover off this requirement with the consultant who is assisting you.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit