CrowdSupport®
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Level 1: Cadet

Connection Manager for our Post-Paid USB Mobile Broadband devices

Hi, 

 

I'm having trouble connecting my prepaid telstra usb 3g to my computer.  It keeps coming up with 'wireless switch is off'.  

 

Can you please help me.

 

Louise13

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1 REPLY 1
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Connection Manager for our Post-Paid USB Mobile Broadband devices

Is your computer able to see other wifi networks?

 

Most laptops have either a physical switch, or an icon on of above one of the function keys running along the top (F1-F12) which will disable/enable the wifi.

 

Try either looking for the wifi icon aboe or in one of the F keys (usually looks like a dot or the letter "i" with same waves coming off the left and right hand sides) and pressing the FN key + that key, or looking for a dedicated button or toggle switch with the wifi icon on or next to it 

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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