PSE1
Level 1: Cadet

COVID

Answered

With the Telstra shops closed how does one swap a Sim card? 

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: COVID

Give 132200 a call, or send a message using the My Telstra app (or the chat function through the website).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: COVID

Give 132200 a call, or send a message using the My Telstra app (or the chat function through the website).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Dowser
Level 21: Augmented
Level 21: Augmented

Re: COVID

My local Telstra Store is still open albeit on limited hours. They will replace a SIM card but will not physically insert the card or touch the user’s phone.

You could call your nearest store and ask if they are operating in a similar manner.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: COVID

If you use a browser and open your My Telstra account, after signing in, in your list of services, for the service you need the SIM for, there shoud be a 'Request a Replacement SIM' option.

 

I can't see a similar thing in the app, but I am sure there used to be that option.

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: COVID

That option used to be there. It's not any more. That's why I didn't include it in my response as an option (checked before I posted).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: COVID

@Jupiter   thanks for confirming that, I was sure I had seen it in the app, but not there today. Funny though, it is still there in My Account, I checked mine before posting (and just checked it again) - wonder if it will stay there?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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