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Level 1: Cadet

Data Usage Bizarre

Use a Telstra 4gx wifi pro modem for internet access in poor coverage area. Over last 3 months data usage has exceeded limit in first two days of monthly cycle...10-15 Gb per day with web browsing only. Have had to increase data to avoid 1.5mb reshaping. After exploring all Telstra help options...Online - told me to ring 132200. Phoned - told me to go online...24/7 link sent - communicated with two reps who just stopped responding... and a physical shop visit in which I was told to go home and reset the modem...which I followed but with no change.

Gave up and removed battery and SIM card from modem. Unbelievably data usage has continued to be 6-9 Gb per day...with modem totally disconnected.

Any ideas where to from here?

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Support Team
Support Team

Re: Data Usage Bizarre

Not good at all to read about he data usage issues. Please check out the following page for some tips which might help to stay on top of things: https://tel.st/6r8jk

 

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