Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
So how does one actually activate this in the 24/7 app? Nothing appears for me as yet. Or does it not become available until Thursday? “Telstra postpaid mobile customers will also be given an extra 25GB data allowance if they apply for it within the Telstra 24x7 app by the end of March, and some prepaid customers can access an extra 10GB.”
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

go to https://say.telstra.com.au/customer/general/forms/COVID-19
Was this helpful?
- Yes it was, thank you
- No, I still need help
Thank you for your feedback
Thank you for your feedback
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Free data during virus crisis
I'm presuming that we won't see it in the App until Thursday...as it says from Thursday.
"Post-paid customers can apply for the extra data via our Telstra 24×7 and My Telstra Apps from Thursday until 31 March and the data will be available within 24 hours."
"Eligible pre-paid customers can apply for the extra data via our Telstra 24×7 and My Telstra Apps from Thursday until 31 March and the offer will be applied to customer accounts within 24-48 hours."
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Free data during virus crisis
Where in the article did it say this ? I must have missed it.
“"Post-paid customers can apply for the extra data via our Telstra 24×7 and My Telstra Apps from Thursday until 31 March and the data will be available within 24 hours””
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Free data during virus crisis
You'll find that wording in the 3rd paragraph of the below link.
https://exchange.telstra.com.au/supporting-our-customers-during-covid-19/
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Free data during virus crisis
Ah ok, makes sense now. Not in the article I originally posted.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Free data during virus crisis
So it’s now Thursday, but I still can’t see how to apply for it on the 24x7 app?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Free data during virus crisis
Go to the "Home" screen on the 24x7 app and there is a note at the top. Click on that and it will take you to a registration page.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Free data during virus crisis
@WCB, when you open up the 24/7 App it will open on the "Services" screen.
You should see a banner up the top of the screen....press on that.
If a customer is using the new My Telstra App, it will show on the "Home" screen (which is the screen you see when you open the App) in a box saying "Extra Data during COVID-19"....customer's need to press on this.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Free data during virus crisis
Of course if like me one cannot see any services, and have been in a constant login loop since last week when I enquired I store about my account, I won’t be able to access the free data. Won’t be able to top up prepaid wifi either. Or check whether I am using up said data on wifi or mobile. What to do? Troubleshooting - did that. Access online help - no help. Logged in, logged out, paid phone bill in store - still no help. Fun!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Free data during virus crisis
I don't see this banner either, I have four (4) services, of which I can only see three (3) in the services list, but no where is there a banner that takes me too the screen in question to activate this... I have checked for app updates, this is current, I have logged out and then back in again, still no banner.... what now ???
Steve
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

go to https://say.telstra.com.au/customer/general/forms/COVID-19
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Free data during virus crisis
On the IPad my banner was missing, but if you close the app and re open the banner appeared and link takes you to the form that has been attached in this chat.
To close app double press the home button and will show all open apps, then just swipe off the screen the app to close. I didn’t realise how many I had open and perhaps explains slow IPad?
Cheers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Free data during virus crisis
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Free data during virus crisis
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Free data during virus crisis
What happens after the 31st March , I see we are being asked to register for this extra data ,what happens after the 31st will we need to start paying for it ...
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Free data during virus crisis
Thankyou!!!! This is the only advice that worked.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Free data during virus crisis
I cannot access the gree 25g data either .Everything I click on doesnt take me to register like the first time
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Free data during virus crisis
I already had the 25g of data and going for a 2nd lot but ant access it.It should have no time restrictions to get it.But offer finishes end if june