Free data during virus crisis

[Waikikamukau]

So how does one actually activate this in the 24/7 app? Nothing appears for me as yet. Or does it not become available until Thursday? “Telstra postpaid mobile customers will also be given an extra 25GB data allowance if they apply for it within the Telstra 24x7 app by the end of March, and some prepaid customers can access an extra 10GB.”

[Smiley3]

I'm presuming that we won't see it in the App until Thursday...as it says from Thursday.

"Post-paid customers can apply for the extra data via our Telstra 24×7 and My Telstra Apps from Thursday until 31 March and the data will be available within 24 hours."

"Eligible pre-paid customers can apply for the extra data via our Telstra 24×7 and My Telstra Apps from Thursday until 31 March and the offer will be applied to customer accounts within 24-48 hours."

[Waikikamukau]

Where in the article did it say this ? I must have missed it.

“"Post-paid customers can apply for the extra data via our Telstra 24×7 and My Telstra Apps from Thursday until 31 March and the data will be available within 24 hours””

[Smiley3]

You'll find that wording in the 3rd paragraph of the below link. 

https://exchange.telstra.com.au/supporting-our-customers-during-covid-19/

[Waikikamukau]

Ah ok, makes sense now. Not in the article I originally posted. 

[WCB]

So it’s now Thursday, but I still can’t see how to apply for it on the 24x7 app?

[Jupiter]

Go to the "Home" screen on the 24x7 app and there is a note at the top. Click on that and it will take you to a registration page.

[Smiley3]

@WCB, when you open up the 24/7 App it will open on the "Services" screen.

You should see a banner up the top of the screen....press on that.

If a customer is using the new My Telstra App, it will show on the "Home" screen (which is the screen you see when you open the App) in a box saying "Extra Data during COVID-19"....customer's need to press on this.

[HiRG]

Of course if like me one cannot see any services, and have been in a constant login loop since last week when I enquired I store about my account, I won’t be able to access the free data. Won’t be able to top up prepaid wifi either. Or check whether I am using up said data on wifi or mobile. What to do? Troubleshooting - did that. Access online help - no help. Logged in, logged out, paid phone bill in store - still no help. Fun! 

[mallinss1]

I don't see this banner either, I have four (4) services, of which I can only see three (3) in the services list, but no where is there a banner that takes me too the screen in question to activate this... I have checked for app updates, this is current, I have logged out and then back in again, still no banner.... what now ???

Steve

[Jupiter · Accepted solution]

go to https://say.telstra.com.au/customer/general/forms/COVID-19

[mallinss1]

Thanks for that, too easy

Steve

[marko99]

On the IPad my banner was missing, but if you close the app and re open the banner appeared and link takes you to the form that has been attached in this chat.

To close app double press the home button and will show all open apps, then just swipe off the screen the app to close. I didn’t realise how many I had open and perhaps explains slow IPad?

Cheers

[Jasonscott1975]

When do i get 25g of data 

[Battleground_20]

https://saytelstra.com.au/customer/general/formscovid-19

[Battleground_20]

There's a dot in between say.telstra.

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@Jasonscott1975 @

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[fpul]

What happens after the 31st March , I see we are being asked to register for this extra data ,what happens after the 31st will we need to start paying for it ...

[jaimie2]

Thankyou!!!! This is the only advice that worked. 

[KL21]

I cannot access the gree 25g data either .Everything I click on doesnt take me to register like the first time

[KL21]

I already had the 25g of data and going for a 2nd lot but  ant access it.It should have no time restrictions to get it.But offer finishes end if june