Highlighted
Level 1: Cadet

HTC 5G hub with plan M

Got email but can’t see the account number or any reference number?
Sorry new to telstra

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Highlighted
Support Team
Support Team

Re: HTC 5G hub with plan M

Hi @Jianhu

 

Very sorry to read about the delay in receiving your account details. When did you place the order for this new device?

 

I look forward to your response.

 

- Jimmy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Level 1: Cadet

Re: HTC 5G hub with plan M

Placed on last Friday, Now delivery is on the way which we agreed to reject it
Highlighted
Support Team
Support Team

Re: HTC 5G hub with plan M

Hi Jianhu, 

 

I would recommend reaching our live chat team about this as they will be able to confirm that this has been cancelled and advise further on your situation.

 

Please let us know how you go.

 

- Matty

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit