jebz
Level 4: Private Eye

Missing recharge options on new Prepaid Mobile Broadband

I received an email titled "Say hello to your new Pre-Paid plan". It had links for more information which showed 2x 366day recharge options that don't appear since I was migrated from my old plan on the 5th Feb2021.

 

This is a list of the recharge options -

 

Recharge Amount Recharge Expiry Data Inclusion Roll Over Information

$20 14 days 5GB Recharge before expiry to roll over unused data. Use within your next recharge.

$30 28 days 12GB Recharge before expiry to roll over unused data. Use within your next recharge.

$50 28 days 35GB Recharge before expiry to roll over unused data. Use within your next recharge.

$70 366 days 40GB Recharge before expiry to roll over unused data. Use within your next recharge.

$100 366 days 180GB Recharge before expiry to roll over unused data. Use within your next recharge.

 

I encountered quite a bit of negative discussion regarding the missing options, with the recharges appearing as the old rates.

 

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2 REPLIES 2
Beau
Level 5: Eagle Eye

Re: Missing recharge options on new Prepaid Mobile Broadband

The "Welcome to your new Pre-Paid Mobile Broadband plan." page at https://www.telstra.com.au/internet/mobile-broadband/prepaid/update also makes mention of the $70/40GB/366 days, and $100/180GB/366 days options.

 

https://www.telstra.com.au/internet/mobile-broadband/prepaid/compare-plans however does not, and seems to have the old 'Telstra Pre-Paid Mobile Broadband Go' options of $150/40GB/1 year and $300/170GB/1 year.

 

I was really looking forward to the $70/40GB & $100/180GB options on the new 'Pre-Paid Mobile Broadband plan' and don't understand why they aren't available???

Smiley3
Level 23: Superhero
Level 23: Superhero

Re: Missing recharge options on new Prepaid Mobile Broadband

Hi @jebz, @Beau,

 

Have you both been able to get any answers to this problem of not being able to recharge $70/ 40GB 366 days or $100/ 180GB 366 days expiry?

 

Telstra have Retracted this offer to their Pre-Paid mobile broadband customer's that were being forced onto a new plan. There are a lot of customer's this has happened to including @booknut which I have been replying to in the below link regarding this.

https://crowdsupport.telstra.com.au/t5/pre-paid-mobiles/say-hello-to-your-new-pre-paid-plan-email/td...

 

 

It also happened to my sister.

I suggest anyone having the same problem to:

1. Ring ACCC to report this

2. Ringing Telstra Complaints on 1800 247 862

3. Ring TIO to report this

4. Google your state's Consumer Protection Agency to get a phone number to report this.

All the above need to know what Telstra has done to their customer's. 

 

 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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