Boggles
Level 15: Special Agent
November 2012

Mobile broadband devices - delivery fee

Answered

Does the $9.95 delivery fee still apply for purchases of mobile broadband devices? Doesn't seem to say that on the website anymore.

Windows Phone Enthusiast, Nokia Lumia 920, 1020 & 520, Microsoft Surface. Windows 8.1. Employed in Telecommunications industry.

I DO NOT work for Telstra, all views and opinions are my own and I do not represent any company whilst in this forum. Follow any advice I give at your own risk as I hold no liability if my advice is wrong.
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Drat
Level 22: Superhuman
November 2012
Accepted Solution

Re: Mobile broadband devices - delivery fee

In response to Boggles

Does the $9.95 delivery fee still apply for purchases of mobile broadband devices?

It does. See Part D – Mobile Broadband in the BigPond Service section of Our Customer Terms (immediately above section 4.9).

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.

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Drat
Level 22: Superhuman
November 2012
Accepted Solution

Re: Mobile broadband devices - delivery fee

In response to Boggles

Does the $9.95 delivery fee still apply for purchases of mobile broadband devices?

It does. See Part D – Mobile Broadband in the BigPond Service section of Our Customer Terms (immediately above section 4.9).

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.

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Boggles
Level 15: Special Agent
November 2012

Re: Mobile broadband devices - delivery fee

In response to Drat

Cheers, couldn't see it for looking. Smiley Happy

Windows Phone Enthusiast, Nokia Lumia 920, 1020 & 520, Microsoft Surface. Windows 8.1. Employed in Telecommunications industry.

I DO NOT work for Telstra, all views and opinions are my own and I do not represent any company whilst in this forum. Follow any advice I give at your own risk as I hold no liability if my advice is wrong.
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