Level 1: Cadet

Mobile Broadband

Good morning.  I am travelling in my caravan and currently using a 4G Advanced 11 wifi.  I am also currently paying for 25gig. Very very expensive.  My problem is there have been some big updates on my computer and has taken quite some of my data. Last year we had a similar problem and Telstra gave me free top up on my wifi.  Can I get this again if we run out.  We have 11 days to go and I am trying to restrict my useage but worried I will run out. If I have important banking or something else I wont be able to use the internet.  Can you please help me. We have been long term telstra customers and have quite a few services currently with Telstra.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Mobile Broadband

As this is a public forum no one here would be able to help you with that, but if you do have your service speed limited, if you give the Telstra team a call or chat and request your service to be 'unshaped' they might be able to help. I have had mine unshaped a few times when things have gone wrong and found that if you ask nicely they are more than willing to do their best to help.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Telstra (Retired)
Telstra (Retired)

Re: Mobile Broadband

Hi Lee59,

This is an issue that would be best managed by our Billing team on 132200. I'd recommend giving them a call as soon as you can about this.

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