Level 1: Cadet

Mobile Broadband

How simple should this be..my 2 year contract ended, so as I didn't need to still pay to buy the device and tablet I simply wanted to change to a bring your own device 12 month contract for $59. After 3 phone calls totalling nearly 2 hours (the tablet had its own mobile number which had never been activated but needed to be disconnected )  

I told the operator so many times I had my own device, did NOT need a new one and was told she could only sign me up to a $64 contract which included a new device!!  She also said I could only get the $59 contract via live chat, which I loathe as I like to speak to a real person,I had the Telstra site up and nowhere did it say I had to go through Live chat. In the middle of one call whilst on hold the survey recording came on then I was disconnected.  Ring again get someone different and start again, only took 30 minutes the third time and I hope I don't  get charged for my new rate as well as my old one as I am way in credit.  I also doubt Telstra  take any notice of the survey.

I also told all the operators at the start that I only wanted Mobile broadband as I travel, they all tried to sell me a fixed one at home...they don't  listen

I stay with Telstra because they have the best signal coverage 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Mobile Broadband

If you still need to get it sorted call 132200 and say “disconnection” between 9am and 9pm, you will get a specialist team usually based out of Adelaide who will be able to help sort it out for you.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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