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Level 1: Cadet

Mobile internet device

Sorry for the long message.......I supply staff with mobile internet dongles while working off site, on 17 August i loaded a device with $300 worth of credit which equates to 180gb of data for 12 months.  This expired after 30 days, when we discovered this yesterday i rang telstra and was told they couldn't help me as it was a prepaid service.  I went into a telstra store and was told the same thing but that i would have to do it through the virtual assistant so i commenced this process.  As this is an automated system, i am unable to explain my situation to 'Codi' satisfactorily enough and he stopped replying at 12.29pm yesterday afternoon.  I have tried twice this morning to message again and it is like it is being blocked and will not send.  I have today tried to call again as a colleague has advised that as this is a telstra product you should still be able to get assistance.  But it seems that there is no one working at telstra anymore and all inquiries have to go through the virtual assistant.  I have now had to load another $50 credit to try to get my director to work from home.  Any suggestions would be really helpful.

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Support Team
Support Team

Re: Mobile internet device

Hey Bazz23,

 

Our virtual assistant Codi would not be able to help with a complex inquiry however if it cannot assist it should get you through to a consultant who can.

 

Are you able to give this another try but when you encounter Codi just say the word consultant a couple of times and it will get you through. 

 

 

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