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Level 2: Rookie

My 5G wifi pro keeps randomly rebooting its self. I have disabled the reboot option but no joy.

New Telstra 5G wifi pro

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10 REPLIES 10
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Level 1: Cadet

Re: My 5G wifi pro keeps randomly rebooting its self. I have disabled the reboot option but no joy.

Mine is doing the same thing. Have you found a solution?

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Level 2: Rookie

Re: My 5G wifi pro keeps randomly rebooting its self. I have disabled the reboot option but no joy.

No Not yet. I went to a Telstra shop and they gave me a new sim card and did a factory reset but it didn't fix it.

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Level 2: Rookie

Re: My 5G wifi pro keeps randomly rebooting its self. I have disabled the reboot option but no joy.

I've got the same issue, just received it yesterday.

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Level 2: Rookie

Re: My 5G wifi pro keeps randomly rebooting its self. I have disabled the reboot option but no joy.

clearly not an isolated case. I'm also finding the wifi connection to be very glitchy. It drops off while using or says it's connected but there is no data transfer or connects but no data. Just rebooted it's self as I was Typing this. I'm taking it back.

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Level 1: Cadet

Re: My 5G wifi pro keeps randomly rebooting its self. I have disabled the reboot option but no joy.

Yes, same issue with my MU500.  Keeps rebooting with the auto update selected off or on, also randomly reboots either connected to charger or not

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Level 2: Rookie

Re: My 5G wifi pro keeps randomly rebooting its self. I have disabled the reboot option but no joy.

I have sent it back to Telstra for "repair" but i think it's a software or firmware issue.

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Level 2: Rookie

Re: My 5G wifi pro keeps randomly rebooting its self. I have disabled the reboot option but no joy.

I got i back after several weeks. The report says nothing wrong with it. It still has all the same issues so I'm going to try and return it.

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Level 2: Rookie

Re: My 5G wifi pro keeps randomly rebooting its self. I have disabled the reboot option but no joy.

Same here - Telstra replaced the sim etc and still no joy, but I put the sim in my old modem and it  has no problem so it is not the sim. -Telstra (wa) has sent it off for repair as no replacements available. I don't expect it back for abt 4- 5 weeks and if still not fixed will be saying "not fit for purpose" and asking for money back. seems to be s a software glitch.

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Level 2: Rookie

Re: My 5G wifi pro keeps randomly rebooting its self. I have disabled the reboot option but no joy.

I was offered a replacement unit but Returned it for a full refund yesterday. 

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Level 2: Rookie

Re: My 5G wifi pro keeps randomly rebooting its self. I have disabled the reboot option but no joy.

Our unit is also now with Telstra for repair. Bloody disappointing. Am expecting the same result as you, i.e., no defects found, despite clear firmware or hardware issues. I don't understand how such a price premium can be charged for a defective product. And now I see Telstra will be offering a free 5G wireless modem to select customers—is that how they offload bad hardware? The whole experience has been pretty insulting.

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