Fduthie
Level 1: Cadet
October 2017

Netgear M1 console Sim not active

I purchased a new nighthawk M1 to use with a data sim I activated in August, The nighthawk is displaying my details in regard to data and expiry date and is working fine but when I log on it says go to http://m.home to update, but after updating the router the Netgear site says My sim is not activated and no longer displays my number, Suggestions please

  • 1,271 Views
  • 1 Reply
0 Kudos
Like
Reply

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
DeltaSquad
Telstra (Retired)
Telstra (Retired)
October 2017

Re: Netgear M1 console Sim not active

In response to Fduthie

@Fduthie

 

You should just be able to reset the Nighthawk to restore the visibility of your service.

To do that, remove the back cover and press and hold the reset button for 10 seconds.

 

I hope that helps

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

  • 0 Replies
0 Kudos
Like
Reply
Reply
Loading...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Telstra Home >