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Level 1: Cadet

netgear nighthawk m1 firmware update version checking problem

The nighthawk M1 is probably long in the tooth these days.  Having said that, I'm trying to update the firmware on mine.
I've signed into my netgear dashboard and stuff ... no problem thanks to the support pages letting me know how to reset the password.

In the Administration > Firmware Update > Check Update section.

It has been saying "Checking ... " for three hours.
Does this mean there's no update or is it malfunctioning?

Currently on Firmware version NTG9X50C_10.12.02.01

Netgear support page says there's a Firmware version 12.06.11.00

...

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