Level 1: Cadet

New 3G wifi mini modem - slow internet speeds

I have recently purchased and installed a Telstra 3G wifi mini / portable modem and my internet speed is incredibly slow.

The computer screen freezes and then doesn't restore properly.

I have perfectly good mobile phone reception near the computer and other devices have a good wifi connection.

How do I speed up my internet?

Also, can't seem to connect to the internet using Mozilla Firefox.

Help?

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: New 3G wifi mini modem - slow internet speeds

Hi RibHil, 

 

First off welcome to Crowd Support!

 

With this I would recommend that you speak with our technical support team on 13 22 00 (open 24x7) so they can review the settings with you to see if they can optimise your device. 

 

- Patrice

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