Highlighted
Level 2: Rookie

Nighthawk M1 detecting service

I recently updated the firmware to 12.06.02.00  and have lost my data usage and users.

This happened to me last year and I had to get a new version as you can't go back to the old firmware once you have updated.

Netgear has suggested I contact you to make sure I am on your billing server?

I have a feeling this update was not meant for Telstra even though it was shown as "12.06.02.00 Telstra".

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Highlighted
Level 23: Superhero

Re: Nighthawk M1 detecting service

Unfortunately it appears you aren't the only one to experience this error with this firmware version.

 

https://crowdsupport.telstra.com.au/t5/Mobile-Broadband/Netgear-Nighthawk-M1-Detecting-Service/m-p/8...

If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
Highlighted
Level 2: Rookie

Re: Nighthawk M1 detecting service

I have just been on the Netgear website at

https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Telstra-MR1100-Nighthawk-Data-Usage-...

It appears Telstra have made some changes and they are looking into it.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit