Level 1: Cadet

No Internet Access

I have a mobile 5G modem.  The displayed coverage has changed from 4G to 5G in the past 2 weeks but now I am not able to get any connection to the internet and have intermittent and infrequent wifi access.  There is a message that comes up on my TV says that Wifi has no internet connection. And my computer is permanently searching for a network.  

I have adequate data available and have rebooted the modem numerous times. I am solely reliant on my mobile 4G from another provider to use my phone and have a mobile dongle from another provider that is allowing me to access my internet on my computer but not on my TV.


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Level 25: The Singularity
Level 25: The Singularity

Re: No Internet Access

It may be that the 5G transmitter in your area is either in testing, or the signal is too weak for it to maintain a connection.


Unfortunately I haven't seen a 5G modem, so I don't know what settings are available on it. You may be able to log in to the modem and force it to use 4G only.

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