Level 1: Cadet

OS. System Win 7 Modem G.4 Wireless,

When first installed. Connection Manager. connected to the net. no trouble. But of late  when computer is switched on. Connection Manager advises G.4 Modem not recognised,. to connect to the Net. it is necessary to open tools and reload drivers,

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: OS. System Win 7 Modem G.4 Wireless,

Hi Nightlurker,


If you have our 4G WiFi modem, then this doesn't use Connection Manager to manage the connection.


If you are using the 4G USB device, then check Control Panel\Programs\Programs and Features to see if you have BigPond Mobile Broadband Connection Manager and/or Telstra Mobile Broadband Connection Manager.


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit