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Level 2: Rookie

PRE PAID MOBILE BROADBAND CONNECTION

I HAVE PURCHASED A 3G PRE PAID MOBILE BROADBAND DEVICE TO USE AT MY FRIENDS HOUSE WHO DOESNT HAVE A PHONE LINE. I HAVE ADSL BROADBAND ON MY COMPUTER AND DEVICE WORKS PERFECTLY. I CANT GET A CONNECTION ON MY FRIENDS COMPUTER ITS AN ACER ASPIRE Z3750 STAND ALONE. IT HAS DOWNLOADED THE CONNECTION MANAGER BUT KEEPS TELLING ME THE DEVICE IS UNPLUGGED AND IT CANNOT CONNECT TO NETWORK. ANY CLUES TO WHAT MIGHT BE THE MATTER???

 

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2 REPLIES 2
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Level 22: Superhuman

Re: PRE PAID MOBILE BROADBAND CONNECTION


@SEPTIMUS wrote:
i have purchased a 3g pre paid mobile broadband device to use at my friends house 

Is it a USB modem or a Wi-Fi device? The Connection Manager application will only work for USB modems plugged directly into the computer. If it's a USB modem, then maybe try a different USB port (especially if your friend's computer has both USB 3.0 and USB 2.0 ports, try the USB 2.0 port first), and/or uninstall the device driver for the USB modem and either reinstall them from the device in mass storage device mode or download the latest version from the manufacturer's web site.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
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Level 2: Rookie

Re: PRE PAID MOBILE BROADBAND CONNECTION

thanks dat its a usb modem i will try what you suggest

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