Level 1: Cadet

Prepaid mobile broadband will not connect

I purchased a Telstra pocket wifi, also a $50 35gig sim. After activating the sims my internet will not connect. This is something I am very a custom to and I use many modems ( pocket wifi. ). Why does the m.Home Screen show I have plenty of broadband but no internet ?

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Level 2: Rookie

Re: Prepaid mobile broadband will not connect

remove battery and put it back in.

Support Team
Support Team

Re: Prepaid mobile broadband will not connect

Hi Wanted. 

Thanks for getting in touch. I'm sure we can help to get this working better for you. 

Would you mind going through some quick troubleshooting for me?

Can you please check your address on our outage page https://tel.st/gkwzk. If there are no official outages listed, please go through our online troubleshooting tool here: https://tel.st/awnl2. This will guide you through some steps while connected to your modem that will help diagnose any technical issues that could be effecting your services.

Let me know how you go once you’ve had a go at the steps above.    

Regards - Tom


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