Prepaid Mobile BroadbandeSIM pixel 4a 5g No Network Connection

[zzuf]

I previously had a physical eSIM in a different phone.

With the new Pixel I used Telstra App, eSIM transfer and restore function.  The eSim downloaded, installed, then was activated using a code emailed by Telstra.

On the phone, the eSIM is shown as default for data and active. Network settings shows not connected. No access is available.

My old physical SIM remains active in another phone and can be used for data - I thought it should have been disabled when the eSIM was activated.

How do I connect to the network?

Telstra had been little help unfortunately.

[SteveW_52]

You might need to take the old SIM off line so the transfer can happen - if the old SIM is online and 'claiming' the number, it might prevent the transfer of the eSIM. Was the old SIM active with the eSIM in the previous device?

[zzuf]

Thanks Steve, the only info in the eSIM status are the ICCID and EID all other field are blank or " unknown".  I will turn the old phone off overnight.  Only physical SIMs in other phone.

Regards, Chris

[SteveW_52]

I'd also suggest you restart your Pixel4a sometime after you turn the old phone off (give it time to de-register from the network).

[ProfessorPhone]

If would be wise to do a Network Reset so the network settings are normalized.

[zzuf · Accepted solution]

After hours on the phone to a Telstra consultant, with no solution, she recommended a visit to the Telstra store to scan in the eSIM from a QR package..

Her reason was that although the eSIM, according to the phone, was installed and active the SIM status page had not been populated with the expected normal information. She suspected the eSIM was not really installed. The Telstra store consultant was adamant that eSim did not work with mobile prepaid broadband. After much pleading she agrees to at least try the QR code.

Within a couple of minutes the phone was connected.

The SIM status page was now populated with the expected information. 

The store consultant was happy she had learner something.

Thanks to all who offered advice.

[Jupiter]

The consultant was correct in that eSIM didn't work with Prepaid Mobile Broadband. What they should have been able to point out to you is that you were talking about the wrong product as you were using a phone (it is a Prepaid Phone Plan).

[Smiley3]

Hi @Jupiter,

A Pre-Paid mobile broadband Data SIM can be used in a mobile phone.

https://www.telstra.com.au/support/mobiles-devices/put-sim-in-other-device

[zzuf]

Well, you may be correct. But my phone is unaware of the limitation My phone plan (voice only no data) comes from TPG. My data comes from Telstra Mobile Broadband. I have never used Telstra for voice (phone) and for many years used a Mobile broadband SIM in a dual SIM phone for data.

The phone was bought as an unlocked phone from a retailer, not Telstra. 

My TPG physical SIM voice only worked fine.

The transfer of my Telstra mobile broadband SIM to eSim via the Telstra App was unsuccessful.  A QR code scan corrected the situation. 

Everybody knew I was using a Pixel 4a 5g phone don't think I really understand your point?

[Somjidza17_gmai]

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[SteveW_52]

This is a public forum, you should not post any personal information here..  such as a mobile number..  it needs to be deleted..  and instead, perhaps say what your issue is? Start a new message, don't piggy back on another one even if it might be related