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Prepaid modem MF65 MOBILE wifi showing red lights

My modem is showing red solid bars. It has plenty of credit but will not connect to the Internet. Have tried all the usual stuff, turn it off, removed battery, removed Sim and nothing has changed. Any help will be appreciated.

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Telstra (Retired)
Telstra (Retired)

Re: Prepaid modem MF65 MOBILE wifi showing red lights

Hi @shona,

 

The MF65 User Manual suggests that this status relates to an issue with your SIM card.

Is there a way for you to check this in another device to see if you get signal?

You may need to have this replaced by a Telstra Store.

 

- Matt

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