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Level 2: Rookie

Prepaid recharge option not available

Just recently purchased a prepaid sim card from coles and activate my sim as mobile device. My plan is to use it on mobile broadband/internet device. When i go to recharge i don't see an option 35GB for $50. Can you assist on why is that? Thanks

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Level 22: Superhuman
Level 22: Superhuman

Re: Prepaid recharge option not available


@Marko8 wrote:

Just recently purchased a prepaid sim card from coles and activate my sim as mobile device. My plan is to use it on mobile broadband/internet device. When i go to recharge i don't see an option 35GB for $50. Can you assist on why is that? Thanks


Hi @Marko8 

 

The plan I see available around that price is $50 for 60GB.

 

https://www.telstra.com.au/internet/data-plans 

 

Someone keeps putting vegetables in my beer crisper
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Level 2: Rookie

Re: Prepaid recharge option not available

That medium deal of $50 for 60GB is for plan month to month. I prefer prepaid as one month I might use 20-30GB and another maybe nothing.

Any resolution on why I cant see $50 for 35GB when trying to recharge?

See link, under recharge:

https://www.telstra.com.au/internet/mobile-broadband/prepaid 

 

Thanks

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Level 2: Rookie

Re: Prepaid recharge option not available

Further to my response above, I think I know why this is a problem, my prepaid plan currently is “Mobile Prepaid Complete”. Can it be changed in the system to be “Prepaid Mobile Broadbend Go” or I have to get a new sim?

 

Thanks

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Prepaid recharge option not available

You could try changing the plan in Telstra My Account. If you can't change it there you will need to buy another SIM.

 

https://www.my.telstra.com.au/myaccount

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Level 2: Rookie

Re: Prepaid recharge option not available

Thanks, I tried but I cant see any mobile Broadbend options only “Prepaid long life”. I might need to buy a new mobile broadbend $2 sim online. A bit angry coz before I bought a sim a telstra guy told me to just buy any prepaid sim from coles as telstra shop is not selling them. When I activated this sim I could only select Moble which I thought is goiing to be the same thing.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Prepaid recharge option not available

The person in the shop should have told you to make sure the SIM you purchased was a data SIM. There are some prepaid SIM packs including $40 recharge going for half price. I don't know if they are data or phone SIMs

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Level 2: Rookie

Re: Prepaid recharge option not available

Thanks very much

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