Level 1: Cadet

Prepaid Wi-Fi

No signal on telstra 4g prepaid Wi-Fi I have plenty of credit. Any help? I have turned on and off and also reset.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Prepaid Wi-Fi

Appreciate your patience in this. Sorry for the frustration. Have you changed location at all? Please check the coverage map to see - https://tel.st/w53wd - if we'd expect you to get reception there. If yes, perhaps check for short term outages nearby - https://tel.st/eklwk - and let us know how you get on. - Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit