Level 1: Cadet

Public IP Address using Mobile Broadband Servcies



I need to use a Telstra mobile broadband service to connect to a security system remotely. This requires a public IP address and port forwarding. 


I purchased a 4G USB dongle with a pre-paid SIM, however it seems I wasted my money as IP address using this service are not publicly accessible. Note, the IP does not need to be static.


I believe that I need to be able to use Telstra.extranet APN, which requires a specific code added/activated on your account. After speaking to numerous people I was told this was only possible on post paid services.


Before I sign a 2 yr contract i'd like to know for certain that what I need is possible. Also can I use the Telstra 4GX USB + Wifi dongle.




Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 24: Supreme Being
Level 24: Supreme Being

Re: Public IP Address using Mobile Broadband Servcies

That feature is not available on prepaid and AFAIK it is only available for business mobile broadband plans

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Telstra (Retired)
Telstra (Retired)

Re: Public IP Address using Mobile Broadband Servcies


It is correct that the Extranet codes are only available to Business accounts.

The 4GX device you're using should be fine provided you're able to access the forwarding configuration in the device GUI.


- Matt

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit