Recharge/service number

[Angie81]

Almost ran out of data on Bigpond Wi-fi 4g advanced & looking to recharge or upgrade plan for the month.

To recharge I need my 'service number' - how do I find this?

I have tried going to m.telstra.com to recharge and the page says 'cannot identify your service'

So I thought about just upgrading my plan for the month & went to 'change plan' in my account. Then I get taken to a page that says 'we are working on activating your Bigpond service'

Surely it shouldn't be this hard to recharge???

Thanks in advance for any help

Angie

[Angie81 · Accepted solution]

Resolved!

Thaks 24x7 Telstra live chat

[SarahGuthleben]

how was your problem solved - i looked for the response but it just says solved???