Level 1: Cadet

Recharging a dongle on line. I do not have the mobile number

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I normally recharge my dongle at the Telstra shop which is no longer viable. I do not have the mobile number attached to it. Help please

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Recharging a dongle on line. I do not have the mobile number

Hi JMB46,

 

Try logging into your Telstra My Account 

https://www.my.telstra.com.au/myaccount/home

 

You should see a mobile phone number which will show your Pre-Paid mobile dongle's information.

This is the mobile number for your dongle service.

You'll see a blue rectangle that says "Recharge", you can click on that to recharge your Pre-Paid dongle.  

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Recharging a dongle on line. I do not have the mobile number

Hi JMB46,

 

Try logging into your Telstra My Account 

https://www.my.telstra.com.au/myaccount/home

 

You should see a mobile phone number which will show your Pre-Paid mobile dongle's information.

This is the mobile number for your dongle service.

You'll see a blue rectangle that says "Recharge", you can click on that to recharge your Pre-Paid dongle.  

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

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