Level 2: Rookie

Remote access to Synology NAS with Telstra Smart Next Gen2 Modem

Hi i'm trying to connect to my NAS remotely but do do so I need to configure the router with the NAS. The issue is the NAS is seeing 2 modems, the Smart Next Gen 2 modem plus the Cable adapter and It says 'Please set the modem/router to Bridge mode' Thanks

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7 REPLIES 7
Level 23: Superhero
Level 23: Superhero

Re: Remote access to Synology NAS with Telstra Smart Next Gen2 Modem

The cable adapter is already in bridge mode by default. Does the set up require any port forwarding?
I work for Telstra, but my opinions are my own and not that of Telstras
Level 24: Supreme Being
Level 24: Supreme Being

Re: Remote access to Synology NAS with Telstra Smart Next Gen2 Modem

Which version of the Smart modem do you have there are two one made by Arcadyan LH1000 and the other by Technicolor?

To access NAS remotely you will need to set up port forwarding as per this link in the Gen 2 modem.

https://www.synology.com/en-global/knowledgebase/DSM/tutorial/Network/What_network_ports_are_used_by...

Level 2: Rookie

Re: Remote access to Synology NAS with Telstra Smart Next Gen2 Modem

Hi, @343GuiltySpark ,

 

thanks for your reply, i've already set up port forwarding within the modem.

 

It's weird because I can connect to other services like Plex and Photos remotely.

 

But cannot connect to server on my Mac.

 

Thanks

Level 23: Superhero
Level 23: Superhero

Re: Remote access to Synology NAS with Telstra Smart Next Gen2 Modem

Id double check the ports required by the NAS, delete the current rules as re-add them.

 

Also what's the model number of your modem as @cf4 asked as he Might have another idea of what's going on. 

I work for Telstra, but my opinions are my own and not that of Telstras
Level 2: Rookie

Re: Remote access to Synology NAS with Telstra Smart Next Gen2 Modem

Hi all,

 

it's a Technicolor DJA0231.

 

Thanks

Level 24: Supreme Being
Level 24: Supreme Being

Re: Remote access to Synology NAS with Telstra Smart Next Gen2 Modem

Are you trying to access the server using a web browser on your mac

Level 2: Rookie

Re: Remote access to Synology NAS with Telstra Smart Next Gen2 Modem

I've figured it out. 

 

It turns out the ports i was trying to connect to use WebDav and this wasn't enabled on my server. Once enabled I was able to connect using the 'Connect to Server' method on my Mac laptop.

 

I originally  thought it had something to do with the two modem problem.

 

Thanks for the help.

 

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