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Server DNS not resolving via Telstra Network
Just over the last few days a website access problem reaching https://fairbreak.net has come up. The error message received by those trying to access is ERR_NAME_NOT_RESOLVED. The common denominator discovered is that all reporting the problem have been trying to access from Telstra IP addresses over mobile devices. The problem occurred all of a sudden from 29 January 21. Investigations hinted it may have been a Telstra IP incompatibility with the site running through Cloudflare servers (from time-to-time this appears to happen, and I have read it's only been resolved by Telstra re-setting its servers and intiating different IP addresses!). For example, per here:
However, even after disabling Cloudflare and repointing the site's nameservers to the origin servers, nameservers resolving and caches being cleared, the ERR_NAME_NOT_RESOLVED problem is still occurring via the Telstra network. It has otherwise been validated that access via other network providers, eg Optus, is NOT a problem.
I have no idea how to reach out to anyone in Telstra to get this resolved. Any clues?? I use the Telstra network on my own mobile but via a Woolworth's mobile account. Trying to work through any of those channels seems impossible.
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