Slow 4G 0.4 download 12.5 upload on nighthawk mk 2

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How can I be stuck on less thsn 1 Mbps download 24hrs per day but upload gets as high as 15 Mbps? I have 3 school age children who cannot do school from home now, they have to drive to Toowoomba to use another service. The transmission tower is 2 km from my house.