Telstra 5G Wi-Fi Pro Modem Model MU500 and Business Data Plan - where is the SIM?

[LeighWardle]

Hi,

I just took delivery of one of these modems as part of my order that includes a Business Data Plan - Large. 

But there's no SIM - either in the modem or anywhere else in the packaging.

There is a sticker that quotes the IMEI.

My order refers to a "Physical SIM Activation Kit".
Is that meant to include the SIM, or is it just the sim removal tool?

Regards,
Leigh

[Jupiter]

The Physical SIM Activation Kit is the SIM. The SIM removal tool is part of the device.

I would normally expect the SIM to be in the same delivery as the device these days, but it could be a separate package. To find out, you will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

[LeighWardle]

Thanks, Jupiter, for the helpful information.

An extensive search of the packaging revealed the SIM.

I am sorry for bothering you.

Regards,

Leigh

[Jupiter]

No problems. The only stupid question is the one not asked.

Glad you found the SIM.