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Level 2: Rookie

Telstra Cell Tower Info

I am trying to find out which Telstra cell tower is identified by this 4G cell ID, 136768770. It has to be either Giffard West or Carrajung Lower. I have checked the various sites (ACMA, etc.) but cannot find any reference to this cell ID. I am trying to get the best path from my modem to the tower delivering this service.

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Level 21: Augmented
Level 21: Augmented

Re: Telstra Cell Tower Info

Hi - I take it you are trying to direct your modem to the best path for signal strength based on a detailed information including Cell ID viewable from a mobile phone using its Field Test mode screens. Depending on your location and time of day, your mobile device may be connected to adjacent cells to your local tower at the time. 

 

In case this assists, have you used the RFNSA site to locate cells that are servicing your address and then used the information from there in Google Earth to draw a line of sight between you and the cell tower. This procedure also shows you a virtual view of the terrain from your home to the tower in Side Elevation View allowing you to compare different paths for any possible obstructions. You may also see some improvement by adding external antennae with recommendations from specialist suppliers.

 

The RFNSA site has some detailed information on the frequencies used on each site, per Carrier however I understand the Cell ID information is not shown to the general public. 

 

https://www.rfnsa.com.au/?first=1

https://www.telcoantennas.com.au/buying/smart-guides/guide-to-locating-a-phone-tower/

 

 

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Level 2: Rookie

Re: Telstra Cell Tower Info

I am in a regional area where only two towers (the ones I mentioned) are ever visible. The Telstra Smart modem doesn't have external antenna connectors. It is reporting the cell ID it is connected to and I just need to understand which tower this cell ID represents. I can then make some decisions about clearing foliage, tree limbs, etc., or moving the modem completely. 

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Level 21: Augmented
Level 21: Augmented

Re: Telstra Cell Tower Info

Thanks for clarification and what type NBN service do you have - is it NBN Fixed Wireless? I didn't realise you have a Telstra Smart Modem Gen 2, I thought it was a portable Mobile Broadband Modem.

 

I have NBN HFC and I can't see my Cell ID in my admin screen on the Arcadyan LH:1000 version - does it only come up when the modem is in 4G LTE Back Up mode? I can't see it in the DJA0231 either but you may have the latest firmware in your modem.

 

P.S I am also not good at seeing detail, so may have overlooked its location. 

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Level 21: Augmented
Level 21: Augmented

Re: Telstra Cell Tower Info

Hi - If the two locations are in different directions, this may assist. If you have a smart mobile phone, then you can identify the mobile cell number in your screen by activating Field Test Mode; this done by dialing a special code into the phone. 'Serving Cell Info' and 'Serving Cell Measurements' links will provide a lot of worthwhile information. You can take a screen snapshots so that it is stored on your Photos and then exit as usual.

 

Different access codes apply to Apple, Android and ZTE phones - on the iPhone, it is *3001#12345#* then CALL. The screen will show you Cell ID, RSRP which stands for Reference Signal Received Power (measures signal strength) and RSRQ which stands for Reference Signal Received Quality (a measure of signal interference). This document explains how to access the feature from the above vendors and what these figures represent and what ranges apply for a good reception. If you see RSRP0 and RSRP1, it is showing you two adjacent cells. Hope this helps. 

 

https://mobilenetworkguide.com.au/pdf/Mobile-Network-Guide-Improving-Mobile-Signal.pdf

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Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Cell Tower Info

Do you have an Android phone? If so, load up an app called CellMapper. Then go for a drive towards one or the other towers (hopefully you have relatively easy access in those directions) and it will show you the LTE Cell Identity as well as other detials.

 

If you upload the data to the server (in the settings), then that would be great as it helps build up the coverage database (I haven't made it down to that part of Gippsland in a few years, usually it's down to Inverloch via Mirboo North, or down to Lakes, and there is a gap in the coverage map in SE Gippsland). I'll have to do a daytrip at some stage via Sale, Yarram, Port Albert, and back up through the Tarra Valley.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Support Team
Support Team

Re: Telstra Cell Tower Info

Another way to come at this might be to consider a Network Extension Device, like those available here: https://tel.st/wxcte. The advantage being that you increase the coverage for all your devices, plus they require a professional installation - we come out and ensure it's installed correctly to provide the most possible signal gain.

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Level 23: Superhero

Re: Telstra Cell Tower Info

Dan, the current Go stationary repeater will not recognise a Technicolor smart modem   or my mobile broadband  Netgear Nighthawk or Advanced 111 modems, even if they are located right next to the device and output antenna.   The Go will recognise Samsung and iPhones, presumably other brands as well,

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
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Support Team
Support Team

Re: Telstra Cell Tower Info

Thanks ProfessorPhone, that was information I was unaware of! What about the Smart Antenna, also listed on that page?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 23: Superhero

Re: Telstra Cell Tower Info

Hello Dan

I also have the older Smart Antenna, and it also has the same characteristics of not recognizing anything but phones.

Both devices are made by a Californian company called Cell Fi.

Both work on the same principle, but the Go is a single unit with a remote input antenna and optional output antenna, but I use the antenna on the actual unit.

Both devices require the actual antenna on the Go, and the main "Box" on the Smart Antenna to be isolated from the actual unit which re-transmits.

The Go is better, but the earlier software worked better in immediately always "capturing" phones as they come in range, but the current software often does not capture them until a call is received or initiated.

Thanls

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
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Level 2: Rookie

Re: Telstra Cell Tower Info

I am using a Telstra Smart Modem Gen 2 as a 4G router. I am not on NBN as the only NBN option here is satellite, not something I would ever consider using, given the feedback I have from other local satellite users. I have my own Telstra data SIM in it and it has been working generally well. I can get great upload speeds but, of late, I have been getting atrocious download speeds. I am trying to get the best link that I can from this device. I am a wireless LAN and wireless broadband engineer so have the skills to make this work. I know the locations of the two towers but really need more detail on the actual tower that this device has decided to associate to. I can't believe that Telstra can't provide this without me having to run an application on a smart phone.

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Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Cell Tower Info

If your upload speeds are good but your download speeds are bad, then it sounds like congestion on the tower that you are connected to.

 

The Smart Modem isn't really a great choice for a 4G router, you are better off getting a dedicated LTE modem that has external antenna connections. Then you can plug in 2 antennas. Just make sure it can use the 700MHz band (the TP-Link AC1200 MR600 4G+ is one that can).

 

What signal strength is your smartmodem showing? Even the light on the back would be a good indication, it's only weak if it is showing red. Orange or green is quite a strong signal.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 2: Rookie

Re: Telstra Cell Tower Info

For the first ten years here I have used a Netgear 4G modem and cradle which, unfortunately, doesn't support the 4G LTE spectrum that is utilised in the regional areas. The value of the smart modem is the superior wireless LAN support and the multiple network ports. It is a great 4G router for this reason. It is my CPE of choice so all I want is the information that Telstra should be able to provide, given that the GUI in the smart modem gives me the cell ID information to start with. I just need to know which cell tower this refers to.

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Level 2: Rookie

Re: Telstra Cell Tower Info

I should also add that I have used external 4G antennas and, to be honest, they don't always deliver improved performance, especially where line of sight to the tower isn't available. I have one tower only six kilometres away however there is a hill between the two locations. External antennas deliver little in this situation, unless they are mounted extremely high. As I explained previously, I have over 20 years experience in wireless LAN and broadband and I believe that the 4G antenna array in the smart modem is more than adequate, indicated by the high upload speeds I am achieving. Yes, with remote working and learning, the cells are definitely crowded so I want to do everything I can on my side to overcome that.

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Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Cell Tower Info

With the upload speeds being good, then I wouldn't expect that anything that you do (clearing branches, etc) will improve the download speeds at all.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 2: Rookie

Re: Telstra Cell Tower Info

Thanks Jupiter. I actually achieved a poorer LTE connection by moving the router to the other end of the house. Conversely, I am getting better downstream throughput and worse throughput upstream but the overall result is a better connection and I am still connecting to the same cell. Go figure.

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