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Level 1: Cadet

Telstra Elite Prepaid Mobile Wifi worked for 2 days-?Does this just need a recharge Sim?

I'm trying to help a friend who is in a nursing home - he purchased an Elite Prepaid Broadband Wifi device - it connected straight away & apparently worked for 2 days - since then he has been unable to get it to connect to the net - as well as several tech savvy friends have failed to connect it & I am wondering if it is a simple case of the 5gb got used up & if I am correct - these devices get recharged by purchasing a prepaid sim? If anyone can assist it would be most appreciated as the net is my friends only access to the outside world at the moment.

Cheers!

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Community Alumni (Retired)

Re: Telstra Elite Prepaid Mobile Wifi worked for 2 days-?Does this just need a recharge Sim?

Can you push and hold both the Power and WPS buttons on the device until it restarts please?

 

When it comes back up and your computer says your connected to the Wireless Network, can you please visit http://m.telstra.com and check your account balance.

 

B.

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