Level 2: Rookie

Telstra USb 4G Internet Connection Problem

I have a MacBook Air and have been using a Telstra USB 4G broadband solution with no problems until a couple of weeks ago.


I get a Can't find Server message when trying to connect to the internet . The USB is flashing green all the time.


I thought it may be a Safari problem so I installed Firefox and get the same error.


Please can someone assist as I rely on being able to connect to the internet when I am out with my clients.


Many thanks.

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Telstra (Retired)
Telstra (Retired)

Re: Telstra USb 4G Internet Connection Problem

Hi MrLee,


Welcome to CrowdSupport.


Thanks for raising your concern regarding the Mobile Broadband device you are using, sorry to hear about the disruption and inconvenience this is causing for you.


For technical assistance in-the-moment, please contact our PostPaid Technical Support Team at 133 933, and if the device is PrePaid, please contact 125 8887.


These teams can also be contacted via LiveChat for Technical Support via

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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