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Level 1: Cadet

Telstra won’t let me change data plan

I’ve tried to change my monthly data plan online but Telstra won’t let me even though its part of my agreement. It states I have already changed it this month when I haven’t as it’s my first month on the data plan. I bought the 200gb plan on 5/5, then got email from Telstra 12/5 saying they doubled my plan (as an unsolicited favour for me) from 100gb to 200gb even though I was already on 200gb. I’m wondering if this email from Telstra has tricked the system into thinking I’ve already changed my plan for the next billing period even though I haven’t & so it won’t let me change it now when I want to.

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