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I was able to have a text conversation with a real, live person at Telstra but I can't remember how I got the link sent to me!
Anyone know how to initiate a text chat with them?
Have been on hold for 55 mins now and not getting anywhere.....
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Re: Texting Telstra
Use the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). In the initial message type your full name and a description of the problem. If Codi redirects you somewhere else, type "Speak to a consultant" and you should get transferred to the queue to chat to a human.
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