Polly69
Level 1: Cadet
a month ago

Unable to connect to my mobile broadband. Invalid Username or Password

I haven’t used my mobile broadband for quite a while as I’ve been using my wifi, however I am holidaying at my in-laws and their wifi is down so I thought I’d get my mobile one out. However it’s telling me I can’t connect due to invalid username or password. I know the user name is correct as this is my email account so I assume it the password that is the problem! Is the password my email password or is it something else?

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SteveW_52
Level 22: Superhuman
Level 22: Superhuman
a month ago

Re: Unable to connect to my mobile broadband. Invalid Username or Password

In response to Polly69

What is the mobile broadband device that you are using? 

 

Most of the ones I have had experience with don't require a username/password, just a data SIM.

 

Which data sim are you putting into it?

 

So it sounds like you need Wi-Fi credentials to connect a device to it? Maybe a reset of the device to defaults will help you, sometimes devices have that information displayed on and inner label or on a screen if there is one..

 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
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