Level 1: Cadet

Unable to connect with prepaid Telstra 4G .modem

I've had no problems with the 4G wireless modem for months, but now it will not connect. It says it is connected and I have the signal on my iPad indicating it is connected, but cannot access anything. Telstra shop staff reset my network today and advised it was working, but it will not work at home. Has anyone had a similar problem and if so can you advise how I can fix it?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Unable to connect with prepaid Telstra 4G .modem

Hi GeordieNan,


That's strange. Do you have any issues with mobile signal at home with other devices?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit