Level 6: Bloodhound

Anyway to get meaningful billing support?

My wife and I have identical plans on the same account - Medium, $60/momth

Recently, my plan was boosted to 80Gb data, at no cost.


This month, my plan starts costing $65/month - but not the wife's plan, which stays at $60.


I go one line, and almost 3.5 hours and 3 consultants and the idiotic auto-responder thing later, I'm told that my plan will be set back to a $60/month cost.


30 minutes later, I get an email with details of both our 2 plans become $95/month, with some discounts of indeterminate duration to make it $60/month.


A) this is not what I asked for nor agreed to in the chat 

b) this 95/month plan isn't even listed on the Telstra site.


What is this rubbish all about?

Can someone sort this out so we just have the same $60/montgh plans?
Is that so hard, really?


If any Telstra rep can respond I'd like the clear this mess up, please.

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Support Team
Support Team

Re: Anyway to get meaningful billing support?

Hey There,  I recommend sending a message through to our team via the MyTelstra app to discuss account information and to get this sorted out for you.

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