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Coronis
Level 1: Cadet

So wanted to switch to a more stable carrier, surely Telstra will have the best right.. Anyways created a Telstra ID, attempted to purchase a SIM-only plan, website will never take me through to purchase it properly, keeps asking me for an account nu ...

RFG72
Level 1: Cadet

I received an apple watch for my birthday 3 weeks ago.  The only reason I asked for one was so that I could use Telstra One Number and not have to take my phone with me when I exercised or went walking.  I would be able to use my watch in case of an ...

Butterfly21
Level 7: Deputy Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Jaibe87
Level 1: Cadet

I am being told by Telstra shop that inorder to get 5G I must 'upgrade' my plan to the new medium plan of 80GB and my BYO plan is out of date! .... Why are Telstra forcing plan changes just to enable 5G on a phone service??? This is not acceptable... ...

PeterT-S
Level 1: Cadet

I received an email from Telstra on Jan 4 2021 removing my daughter from my account without my authority. 
please reinstate her as a Full Authroitu immediately Thanks Peter <removed for privacy>

Asrar108
Level 1: Cadet

Hy everyone, I am on telstra xl byo postpaid plan and signed up about 2 years ago on special promo price. BUT I dont have 5g access, though I am using 5g compatible mobile samsung s10 5g. How can I access 5g while staying on the same plan. I dont wan ...

Sohanur237
Level 1: Cadet

Hi . I got a text from Telstra that after 21 th January I can’t make international calls to my home country Bangladesh. So if I can’t call to Bangladesh May be I won’t be able to stay with Telstra. I need unlimited call to Bangladesh. Please do somet ...

Ozzymac
Level 3: Gumshoe

Hi, Being in a rural area we never use much of our data... So, as smart phones are getting bigger, I was looking into getting a small flip phone to carry while out & about around the property etc... Is it possible to connect it to my current smart ph ...

FrisKris
Level 1: Cadet

I recently upgraded my mobile plan and when I was signing everything off on the contract I said that I would like to return my old phone. Could I change is so I keep it and are there any fees I would have to pay

Romy27
Level 1: Cadet

I am out of contract from my Telstra team connect plan and am living overseas so am wanted to move to a long life prepaid plan as a cheaper alternative to keep my mobile number for Australia. Telstra staff members are having trouble doing so as I hav ...

Shane98
Level 1: Cadet

I had a plan with Telstra which was cancelled back in 2018.I was hoping to reactivate this plan (possibly even pre paid) and keep my old phone number.Is this possible?  

jopro90
Level 1: Cadet

Actually, good people I find this system, to say the least, confusing, and will just forget the whole thing! Thanking you John Price!!

joohoo
Level 1: Cadet

cdncandy
Level 1: Cadet

I have a Nokia 7 Plus phone and recently ported my phone number from another provider to Telstra. I have been able to receive SMS messages from Telstra and others on the Telstra network, but not from other networks. I called Telstra to get this resol ...

Kyza79
Level 3: Gumshoe

I’m not happy. I can’t access my account online or on the appBecause you all of a sudden it’s all my sisters information her account instead of mineWe’ve been having this trouble for almost 10yearsIt’s a massive privacy issue tooI log in with all my ...

Amarula2008
Level 1: Cadet

I received an email offer to move 80Gb, 5G plan including a $10 monthly rebate for 24 months.  This made sense as my current plan is $55pm ... this offered double data and 5G for same cost ($65 - $10) $55pm.  This offer has an expiry data of 04/02/20 ...

Jamie002
Level 1: Cadet

Hi can you help me achivate my sim card

K8tey
Level 1: Cadet

HiJust wondering why the online store allows you to purchase plans and mobiles if they can't actually be processed online? Bit of a waste of my time to have me fill out all the forms, recieve a confirmation email and then be emailed again an hour lat ...

AngeLip
Level 1: Cadet

I had to change my mobile from $35 per month freedom ( no contract) to the Small plan, but Telstra hasn’t put me on ANY plan! My last bill was over $1100 for the month, and this one is over $1300.  I have called TWICE AND BOTH TIMES have been assured ...

Thisiscrap4
Level 2: Rookie

This mob is getting out of control. I can be sent a message telling me I haven't returned my phone on time and so I'm going to be hit with a fee, but I couldn't be sent a message telling me it was going to expire beforehand? Robbers. Anyways, I've be ...

Shy1948
Level 1: Cadet

On my current plan, what is the cost to call the UK  - area code 018 - from WA? Thank you.

BenjamanC
Level 2: Rookie

Dear all I have a mobile plan small which I received an email on 20 October 20 saying that it would become upgraded on 22 November 20. My account is showing that I am still on old plan of 8 gig. is there someway to get it upgraded as the email says:  ...

Piemaker
Level 1: Cadet

Recently to my dismay and absolute gob smacking surprizeI was told that my 2 yr plan ( that comes to an end soon ) , did not include the " purchase " of my phone and that the phone has only been " leased " to me . As a result,  I have to hand the pho ...

JB218
Level 1: Cadet

Can anyone suggest a number or a way to actually speak to someone from telstra about an existing plan? I am going around in circles with the automated chat line responses. So frustrating. 

Bluetrev
Level 1: Cadet

Hi. I placed an order for a phone & plan on 28/11, but the order is still in progress. I haven't had any updates or been informed of delays. I'n not able to get hold of a real person to query the status of my order. How am I able to confirm what's ha ...

Butterfly21
Level 7: Deputy Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

roblew
Level 1: Cadet

I pay for a 40 GB per month mobile plan. At 20 GB a speed limit was executed on my download of 1.5mbs.Why was this commenced at 20 GB instead of 40GB?

Naesy
Level 1: Cadet

Hi my phone contract ends today. Does it automatically go onto a byo plan. Didn’t really want to go into the Telstra shop today. 

pamelaandgarry
Level 3: Gumshoe

Received a text on 5 Nov stating I'll be updated to latest Telstra Pre-Paid Mobile plan from 16 Dec , enjoying more data for the same amount .Entered the link provided to find that  my recharge amount is being changed from $30 with expiry in 60 days  ...

Nicko98
Level 2: Rookie

I just received a data allowance change via text, I looked at my service via the 24x7 app and my mobile plan was changed without my consent. I have another mobile service on my account both were on the same plan but only one was changed. I’ve been de ...

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

SingingYogi
Level 2: Rookie

Hi guys thanks so much for sharing and posting your stories and wisdoms.May I know about your experience porting your mobile phone service from Vodafone to Telstra in the recent 2 months or so?I am thinking of moving my mobile phone plan from Vodafon ...

SJLB
Level 2: Rookie

my two children are on current small plans that are $49 per month, the new notification says it is now $55 a month as an "upgrade"I cannot see any different in the plan so dont see the "upgrade" partI dont see the option to remain on the current plan ...

JC0
Level 2: Rookie

There is currently an online only offer on $40 sim kits for $20. I have a $2 sim kit that lets me activate with any of the plans - but at full price. If I purchase the discounted $40 sim kit online can I activate it using the $2 SIM I already have? o ...

SinDee
Level 1: Cadet

Why am I being charged for my new phone and sim a whole month before I even use it? Shouldn't you be charged from the minute you turn on phone and use sim hence the terms charge for usage?The customer service said the charge starts from when the orde ...

Willbo9
Level 1: Cadet

Hi brains trust,We have 2 mobile plans under contract until 2021 and 2022. Looking in the MyTelstra App at the "payout" and "plan termination" charges area....is there a way around this in only paying one or a lesser amount? We have been affected by ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Leydi
Level 1: Cadet

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

Tamagotchi
Level 2: Rookie

Hey I want to upgrade my phone due to needing the camera to be better for work - I can access the new phone feeling, but it says I have to send my old phone back to them which is fine, but do I get my new phone first? I can't be without a phone for w ...

Gandalf2
Level 2: Rookie

Yesterday I upgraded a mobile plan that shared data with 5 other devices my wife and I use. The upgrade worked but the new plan data is not being shared, even though it is supposed to be shareable. How do I have this fixed, short of phoning Telstra d ...

Powwow
Level 3: Gumshoe

Hi all,  I paid an overdue bill and it shows on my account page as "paid in full". More than 24 hours later when I try to upgrade my iPhone and plan, I get the below message. "You can only upgrade to a new phone after your outstanding balance has bee ...

Rattycakes
Level 2: Rookie

Hi guys - put an order in on the 28th of March for a new sim + number transfer. Apparently it is yet to ship, the order tracking won't work and every avenue of customer service I try tells me I can't contact them over this due to the Covid-19 outbrea ...

Annabell2020
Level 1: Cadet

Hi account number <account number removed to protect your privacy>   Hi due to being in isolation because of Covid 19, we do not have the home internet where we are and I am trying to change the place attached to my mobile number.   I have change thi ...

Coronis
Level 1: Cadet

So wanted to switch to a more stable carrier, surely Telstra will have the best right.. Anyways created a Telstra ID, attempted to purchase a SIM-only plan, website will never take me through to purchase it properly, keeps asking me for an account nu ...

FrisKris
Level 1: Cadet

I recently upgraded my mobile plan and when I was signing everything off on the contract I said that I would like to return my old phone. Could I change is so I keep it and are there any fees I would have to pay

cdncandy
Level 1: Cadet

I have a Nokia 7 Plus phone and recently ported my phone number from another provider to Telstra. I have been able to receive SMS messages from Telstra and others on the Telstra network, but not from other networks. I called Telstra to get this resol ...

Thisiscrap4
Level 2: Rookie

This mob is getting out of control. I can be sent a message telling me I haven't returned my phone on time and so I'm going to be hit with a fee, but I couldn't be sent a message telling me it was going to expire beforehand? Robbers. Anyways, I've be ...

Craig50
Level 1: Cadet

I have Mobile plans on old Staff Connect $39 Plan , that i cannot Upgrade using the Telstra App online tools.Short of going into a Store i cannot find a way to change the plans ?I want to keep the current mobile numbers as they are in use by family m ...

1234t65
Level 1: Cadet

"We recently sent you a notice informing you we’re making changes to our Data Share SIM plans. We will be moving your mobile data share sim service to our new Data Plan Medium ($50/mth, 60GB data) from 26 January 2021." "Due to COVID-19 restrictions, ...

TelStarBoi
Level 1: Cadet

Aware there has been a bit of chat on this sorry if I'm rehashing old territory. 
Currently JBHIFI and the goodguys have a $500 gift card for new customers to Telstra on the plan I'm just currently finishing up on and could renew with. You classify as ...

DokP
Level 1: Cadet

Hi there. I ported in to a 12 month plan, got my email yesterday arvo to say activation complete and to put the sim in and it will start working. Nope it doesn't. Not activated. Been on the app chat since yesterday, replies are few and far between ev ...

Disgruntled7
Level 1: Cadet

Is anyone else having trouble speaking to someone at Telstra on the phone? I constantly get referred to "a much better experience" (i.e. the website or app) instead of getting through to a human being.When I finally got to speak to someone and told t ...

GRS46
Level 1: Cadet

Like many other Australians I have an unanticipated stay oversea. I have had the same Telstra prepaid plan for more than 10 years and when overseas primarily use the phone for SMS and confirming bank transfers to my bankcard, particularly at the mome ...

melbourne_id
Level 1: Cadet

Can anyone help me out with this. About ten days ago I ordered a SIM only Telstra plan, and asked to port my current (Boost) number; three hours later this I received an email saying it was "cancelled".
A long chat with an agent resulted in them placi ...

Spoony10
Level 1: Cadet

Hi everyone, Just wondering if anyone else is having serious issued with Telstra and the lack of communications / complete stuff ups! I ordered the new Iphone 12 and realised it was only the pro (not the max) so I called them to cancel it the followi ...

bmam19473
Level 1: Cadet

Hi,I just want to ask if anyone knows if Telstra has stopped indefinitely doing 36 month plans. 

Josh2k44
Level 1: Cadet

I signed up for a 5G plan last week and I’m still waiting for it to be activated. My number was disconnected yesterday for the port so I can’t make any phone calls for work now. I keep getting told “48 hours”, “24 hours”, “48 hours”. It just goes on ...

Mickohaklgoldy
Level 1: Cadet

I need to make an insurance claim on my phone and they require proof of ownership of the phone. 

i have a 24 month contract starting in January 2020 for an iPhone 11 Pro, how would I go about getting a copy of this contact? Or what other means could I ...

Vixi8183
Level 2: Rookie

Now Apple has introduced Family Set Up, allowing several Apple Watches to be paired to a single iPhone, when will Telstra sell an Apple Watch only sim plan?Telstra sell tablet plans, but not watch plans? 

Chez18
Level 1: Cadet

I am trying to update my plan using my current phone. It says I can't until I pay outstanding amounts. My old plan is finished and I am in credit on my account. How can I find out what is owing???

Blacky76
Level 1: Cadet

When I signed up to my current plan I got told it wouldn't change unless I changed it. Now you send me an email telling me my plan was changing. Why tell me 1 thing than don't go through with it?

BunnyHop
Level 1: Cadet

I have a sim card data of 80GB a month but on the telstra web site it has 200GB that I would like to upgrade to so I click on the button to get it, I then sign in with my Telstra details and it says I dont have a service with this account, I setup th ...

farkewtelstra
Level 1: Cadet

I have been ensured via a messaging service that a call pack has been added but I am still getting overcharged. Telstra dose not giv a damm

wolfeeman
Level 1: Cadet

I want to know why I can NOT get to talk to someone about reverting my Post paid BACK to Pre PAID, This has been a VERY EXPENSIVE EXERCISE (I have been RIPPED of again by TELSTRA)

CC89
Level 1: Cadet

Hi there just wondering what is the current procedure with recontracting & credit checkinv? I’ve got two devices on a plan with Telstra atm. One is a lease plan and the device has dropped and broke. Normally after paying $190 I would be signed up for ...

Toenails1
Level 1: Cadet

My husband and I pay the same each month for our plan and now with Telstra changes our costs are also changing. What amazes me is we both have the same plan still by my husband pays $2 less per month. Just don’t get it

Terimaki
Level 1: Cadet

My mobile plan states I have 5G coverage , I have a 5G device (S20 Ultra) however do not get coverage when in 5G area.Is the preference to use 5G network is being given to enterprises over consumers? 

Alessandra1
Level 1: Cadet

Holy hell.  You're a multi billion dollar company and you refuse a lifelong customer of a plan cancellation and number replacement? What a joke.  I have had the same conversation and different outcomes (all of which are infuriating and incorrect) ove ...

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