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azzasgirl2019
Level 1: Cadet

Hi im wanting to switch from pre paid to post paid, i have a microsoft phone and the telstra apps arnt compatable with my phone is there anothee way i can do it also my pre paid credit has expired and im having trouble loading some of the telstra pag ...

Clair7
Level 1: Cadet

We need to save some $$ so I need to cancel an expired Go Mobile Data Plan Casual & a Plus BYO Plan. When I try it puts me onto Live Chat to find out how much, then tells me the call centres are closed and throws me back to support, which then puts m ...

Oscar13
Level 1: Cadet

I wish to cancel my mobile <removed for your privacy> as I have longer require it.

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

Pezz90
Level 1: Cadet

I need some quick info i am about to buy a samsung s20 4g on a small plan and i am looking at a deal of 8 dollars off a month it says that the cost is 87 a month and that the price excludes discounts so just after some clarity if it will cost 87 or 7 ...

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Neo75
Level 1: Cadet

just want to know why I am.paying $50 a month for 30g and only getting 15g we never asked for shared data 

gibbo5
Level 1: Cadet

I have changed to nbn  and voip with another provider. I want to keep mobiles with telstra. how do I do it?

Lizi
Level 2: Rookie

My mobile plan expired early March, I've tried to change my mobile plan online twice both times confirmed as successful. Though told in email it was successful, I'm still being billed my old amount.I tried to call and the automated machine told be my ...

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Leydi
Level 1: Cadet

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

Tamagotchi
Level 2: Rookie

Hey I want to upgrade my phone due to needing the camera to be better for work - I can access the new phone feeling, but it says I have to send my old phone back to them which is fine, but do I get my new phone first? I can't be without a phone for w ...

Gandalf2
Level 2: Rookie

Yesterday I upgraded a mobile plan that shared data with 5 other devices my wife and I use. The upgrade worked but the new plan data is not being shared, even though it is supposed to be shareable. How do I have this fixed, short of phoning Telstra d ...

Powwow
Level 3: Gumshoe

Hi all,  I paid an overdue bill and it shows on my account page as "paid in full". More than 24 hours later when I try to upgrade my iPhone and plan, I get the below message. "You can only upgrade to a new phone after your outstanding balance has bee ...

Rattycakes
Level 2: Rookie

Hi guys - put an order in on the 28th of March for a new sim + number transfer. Apparently it is yet to ship, the order tracking won't work and every avenue of customer service I try tells me I can't contact them over this due to the Covid-19 outbrea ...

Annabell2020
Level 1: Cadet

Hi account number <account number removed to protect your privacy>   Hi due to being in isolation because of Covid 19, we do not have the home internet where we are and I am trying to change the place attached to my mobile number.   I have change thi ...

azzasgirl2019
Level 1: Cadet

Hi im wanting to switch from pre paid to post paid, i have a microsoft phone and the telstra apps arnt compatable with my phone is there anothee way i can do it also my pre paid credit has expired and im having trouble loading some of the telstra pag ...

Clair7
Level 1: Cadet

We need to save some $$ so I need to cancel an expired Go Mobile Data Plan Casual & a Plus BYO Plan. When I try it puts me onto Live Chat to find out how much, then tells me the call centres are closed and throws me back to support, which then puts m ...

Oscar13
Level 1: Cadet

I wish to cancel my mobile <removed for your privacy> as I have longer require it.

Neo75
Level 1: Cadet

just want to know why I am.paying $50 a month for 30g and only getting 15g we never asked for shared data 

Lizi
Level 2: Rookie

My mobile plan expired early March, I've tried to change my mobile plan online twice both times confirmed as successful. Though told in email it was successful, I'm still being billed my old amount.I tried to call and the automated machine told be my ...

Azza2020
Level 1: Cadet

Hi I signed up for a new 5g Samsung s20 plus and today I have received an email saying the followingWhats the deal with 5g network , I will now have to pay an additional 15$ a.month above my phone repayment and monthly fee ?    Your plan inclusions   ...

Savannah1111112
Level 1: Cadet

I signed up for an ipad plan on the 27/1/2020, days later i got an email saying i had low credit rating so i payed 150$ on the 31/01/2020. I didn't hear anything else for around a month and it continued to say pending when trying to track my order. i ...

MaeveMcl
Level 1: Cadet

Complicated situation. My ex is on my account phone plan. Only added him to it a month ago. I had an iPhone XS Max and got a new plan for an 11 Pro Max with a new number. Our agreement was I would pay the cost of the phone and he would pay the cost o ...

ys123
Level 1: Cadet

G'day, I had planned to buy a Telstra Iphone Pro on a $50 plan, but my credit check was declined. This was surprising. I did a bit of digging and eventually found out that I have an excellent credit rating from Equifax and could see who all made a cr ...

nick129
Level 1: Cadet

Hi  I changed my plan and ordered a new phone on 1 May 2020 (order 1-2444970237033).  I was told it would be delayed and take 10 days, which it has. Now when I track the order on the Telstra site it says that the order is complete but I haven't recei ...

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