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Butterfly21
Level 8: Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

chuandt
Level 1: Cadet

My new prepaid service is showing data usage from Apple Music streaming - I’ve been with Telstra on a few occasions previously and this has never happened Is anyone able to help please?it used more than 5gig from my plan today before I realised what ...

craigsp1
Level 1: Cadet

I have a prepaid account that was recently migrated to a new plan by Telstra and now callers call my phone and after a few rings they hear…’the person you are calling right now is unavailable…please try again later’.I don’t want callers to hear any m ...

MrBeef
Level 1: Cadet

I am attempting to make an appointment at my local telstra store tomorrow.  When i navigate to  https://www.telstra.com.au/telstra-store/personalAll of the screen is greyed out and i am unable to progress any further. I have tried on my phone and lap ...

ROLLMAC
Level 1: Cadet

Why is it that my current Telstra mobile plan at 30 dollars per month  giving a lesser benefits than an Aldi plan at 25 dollars a month with reference to Data allocation  be the fact they are both telstra accounts.  Very confusing and unfair .

Fitmonster34
Level 1: Cadet

Hello. I am currently using Vodafone. I have a 2-year contract. I have been using it for 5 months, but I am not satisfied at all. Can I transfer it to you?If I transfer it to you, will I pay any penalty to vodafone?   

Fishkeeperjim
Level 1: Cadet

Want to know when my plans end so I can cancel my account 

Graemekoz
Level 2: Rookie

I had a question regarding telstra accounts.   I am planning on signing up to a Telstra personal Account to get a new phone.  This would require me to be on a 12 month contract.   At some point in the future, my employer may provide me with the optio ...

AJS4
Level 1: Cadet

Can anyone tell my why it’s taken 4 days and still the new SIM I have purchased hasn’t been activated. I have contacted Telstra via the 24/7 app numerous times without help. Now it seems I am unable to message.Can anyone else help?

AliQ
Level 6: Bloodhound

Hi,Does anyone have any know when Telstra will release those new Pre Paid mobile phone plans that include International Roaming ?Thanks.

Lggore84
Level 1: Cadet

I'm currently on prepaid and having trouble upgrading to plan

BonkyGurl87
Level 1: Cadet

Can any one confirm, am I only able to choose a number with a post paid plan?What happens if I bought a prepaid plan (like $300 Pre-Paid SIM Starter Kit) then requested to change my number? 

WJA777
Level 5: Eagle Eye

Is the Pixel 4a 5G that I purchased outright recently from Telstra locked to the Telstra network?

Jesrmann
Level 1: Cadet

Is there anyway to activate one number while on an upfront plan? I signed up yesterday and no choice but an upfront plan, and now I cannot add my existing watch via one number. Seems very counter-productive for telstra?

nard_dog
Level 1: Cadet

Hi all, I just bought a Telstra SIM Kit and tried to activate it online but got the message that it was expired, then when I tried again, it showed the message "Something went wrong. We're unable to activate this SIM at the moment." Has anyone had th ...

lyallp
Level 2: Rookie

I wish to cancel 'Upgrade and Protect' which has been accidentally applied to one of my mobiles (of which 4 are on my account).The Telstra account page does not even show this as being enabled on the mobile in question (the mobile was upgraded yester ...

Irvin71
Level 1: Cadet

Hello all, does anyone know when telstra one number and sending text message to premium numbers become available in the upfront plan? I moved from Optus to Telstra two months ago. Sadly to find out telstra one number is not available in the upfront p ...

Ness19
Level 1: Cadet

I was going to change my prepaid to the new upfront mobile plan as i was under the impression when it says you can add up to 10 sims to share data that meant I could add my kids to mine and I would only have to pay one amount per month rather than pa ...

Sirdisgruntled
Level 1: Cadet

Going overseas for several months and want to hibernate my number, telstra plan and associated costs,  but Telstra's 'Chat' service is defeaningly silent....Any advice greatly appreciated....Thanks

Lornasimpson2
Level 1: Cadet

I would like to activate my family new sim card for them and I can't seem to use my license but I have my 18+ card able so would you be able to hook it up please 

Stevee49
Level 1: Cadet

I am just trying to find out if I was to cancel my mobile plan would it lock the phone or just stop the SIM card from working..

Extal1992
Level 1: Cadet

Hi all, I've been on a 24 month phone lease plan for a Samsung S10 5G and it expired as of the 7th of April. The plan details on My Telstra list me as "Out of contract", and offers me an option to upgrade. It also lists the Early Termination and Devi ...

marcoholdorf
Level 2: Rookie

Hello, I am on the $199 Ultimate plan and just purchased a 5G ( Pixel 5 ) phone. To make sure I am not too far away I went to a 5G tower in my area, still 5G does not work for me and I am only on 4G. Telstra support is telling me that my plan does no ...

lightisdark
Level 2: Rookie

I tried to add my postpaid back to my android but carrier billing wasn’t a option?  I reset the whole phone and does not come up as a payment method. I chatted with google and he said his manager said Telstra stopped it and only Vodafone and Optus do ...

pshezza
Level 2: Rookie

My device lease contract (DLC) expires this month, and I am required in the contract to return the phone I have on the old lease plan.However I can find no details of how to do this in the contract or on the Telstra website. Anyone know how to 'offic ...

Butterfly21
Level 8: Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

WJA777
Level 5: Eagle Eye

Is the Pixel 4a 5G that I purchased outright recently from Telstra locked to the Telstra network?

nard_dog
Level 1: Cadet

Hi all, I just bought a Telstra SIM Kit and tried to activate it online but got the message that it was expired, then when I tried again, it showed the message "Something went wrong. We're unable to activate this SIM at the moment." Has anyone had th ...

Ness19
Level 1: Cadet

I was going to change my prepaid to the new upfront mobile plan as i was under the impression when it says you can add up to 10 sims to share data that meant I could add my kids to mine and I would only have to pay one amount per month rather than pa ...

Lornasimpson2
Level 1: Cadet

I would like to activate my family new sim card for them and I can't seem to use my license but I have my 18+ card able so would you be able to hook it up please 

Extal1992
Level 1: Cadet

Hi all, I've been on a 24 month phone lease plan for a Samsung S10 5G and it expired as of the 7th of April. The plan details on My Telstra list me as "Out of contract", and offers me an option to upgrade. It also lists the Early Termination and Devi ...

pshezza
Level 2: Rookie

My device lease contract (DLC) expires this month, and I am required in the contract to return the phone I have on the old lease plan.However I can find no details of how to do this in the contract or on the Telstra website. Anyone know how to 'offic ...

JD472
Level 1: Cadet

Hi Can I covert my prepaid Sim to a prepaid eSim? I don’t want a post paid eSim

Katie07
Level 1: Cadet

I would like to get a phone on a plan

EESquared
Level 1: Cadet

Hello Telstra, The current $30 pre paid plan is very restrictive and not very competitive at all...the 5GB gets used up very quickly.Is there any other alternative other than the 40GB $55 p/m plan How does an existing customer change from Pre-Paid to ...

elsie8
Level 1: Cadet

Hi everyone, I don't use my mobile a lot started and runs through my Wi-Fi at home. I'm on a $35.00 which I don't have Data once I leave home. With having things like OR code and other use for my mobile away from home I can't get them. Can't spend a ...

hiker1
Level 1: Cadet

Hi,I am out of contract on a post-paid plan, and would like to take advantage of the current $15 for $30 prepaid sim-card with 25GB bonus data on first three recharges. This offer is marked as online only (https://www.telstra.com.au/mobile-phones/pre ...

Hopefulalso
Level 1: Cadet

How to initiate “credit me to you”telstra post paid to Telstra Pre paid (same owner of phones) S8 TO iPhone 6+thanks.

contactchris
Level 5: Eagle Eye

Known now as Upgrade & Protect in Consumer - there is no such thing in the business plans now.

It was added when I did the most recent upgrade to the iPhone 12 pro on my Small Business Plan. But that got lost in translation and was not included in the ...

AMD5
Level 1: Cadet

I am receiving recorded calls from a private number, ostensibly from Telstra, asking me to enter my personal details e.g., birth date. I do not trust giving out these details when the caller is not verified. There are no ways of contacting Telstra to ...

roblew
Level 1: Cadet

I pay for a 40 GB per month mobile plan. At 20 GB a speed limit was executed on my download of 1.5mbs.Why was this commenced at 20 GB instead of 40GB?

Naesy
Level 1: Cadet

Hi my phone contract ends today. Does it automatically go onto a byo plan. Didn’t really want to go into the Telstra shop today. 

pamelaandgarry
Level 3: Gumshoe

Received a text on 5 Nov stating I'll be updated to latest Telstra Pre-Paid Mobile plan from 16 Dec , enjoying more data for the same amount .Entered the link provided to find that  my recharge amount is being changed from $30 with expiry in 60 days  ...

Nicko98
Level 2: Rookie

I just received a data allowance change via text, I looked at my service via the 24x7 app and my mobile plan was changed without my consent. I have another mobile service on my account both were on the same plan but only one was changed. I’ve been de ...

Uppy452
Level 3: Gumshoe

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

SingingYogi
Level 2: Rookie

Hi guys thanks so much for sharing and posting your stories and wisdoms.May I know about your experience porting your mobile phone service from Vodafone to Telstra in the recent 2 months or so?I am thinking of moving my mobile phone plan from Vodafon ...

SJLB
Level 2: Rookie

my two children are on current small plans that are $49 per month, the new notification says it is now $55 a month as an "upgrade"I cannot see any different in the plan so dont see the "upgrade" partI dont see the option to remain on the current plan ...

JC0
Level 2: Rookie

There is currently an online only offer on $40 sim kits for $20. I have a $2 sim kit that lets me activate with any of the plans - but at full price. If I purchase the discounted $40 sim kit online can I activate it using the $2 SIM I already have? o ...

SinDee
Level 2: Rookie

Why am I being charged for my new phone and sim a whole month before I even use it? Shouldn't you be charged from the minute you turn on phone and use sim hence the terms charge for usage?The customer service said the charge starts from when the orde ...

Willbo9
Level 1: Cadet

Hi brains trust,We have 2 mobile plans under contract until 2021 and 2022. Looking in the MyTelstra App at the "payout" and "plan termination" charges area....is there a way around this in only paying one or a lesser amount? We have been affected by ...

contactchris
Level 5: Eagle Eye

I had 3 Mobile Phones Plans on Small Business Plans. Same Account.
Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).
I can now compare the Service Offers Side-By-Side.It's a lot easier for my Consumer Plan. WHY TELSTRA?
- As a consumer, ...

contactcw
Level 2: Rookie

We had 3 Mobile Phones Plans on Small Business Plans. Same Account.Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).I can now compare the Service Offers Side-By-Side. It's a lot easier for my Consumer Plan.  WHY TELSTRA?- As a consum ...

Xenderdrax
Level 1: Cadet

The lease for my mobile is up and I'm not interested in upgrading to a new phone. Im trying buy this old phone as Im happy with it but Telsta is giving me the run around.  How do I buy this phone now the lease is completed?

ic_trab
Level 1: Cadet

Hi, I placed a pre-order for a Samsung Galaxy S21 Ultra 256GB on about the 25th on Jan. The order was placed at a franchise store. All I ever got was the initial order confirmation emails the CIS on the 28th then nada. I called the store on release d ...

Clemow
Level 1: Cadet

I have a long standing bundle = home phone, internet and byo mobile - advised my Extra small mobile will go to $45 per month for 2GB, national calls / sms and no international benefits opf any type ... My current home bundle for NBN landline, interne ...

Ris1993
Level 1: Cadet

I am trying to source how I can find out when my accessories are paid out? Ie. Apple watch etc? I have attempted to look into this on my 24/7 APP to no avail.

NuclearSpud
Level 1: Cadet

As emailed by Telstra in November my Data Share $5 sim will have its own account set up on the 26th Jan and will be $15 a month with a $10 discount applied but my bill cycles has completed and it is still showing as a data share sim, I wanted to upgr ...

demonic1
Level 2: Rookie

my telstra page has removed/lost the parts that say what my plan is divided into e.g. $ phone and $ services. am trying to find out if having the same plan for 12 years could possibly mean that for last 10 years i have been paying too much because i ...

Coronis
Level 1: Cadet

So wanted to switch to a more stable carrier, surely Telstra will have the best right.. Anyways created a Telstra ID, attempted to purchase a SIM-only plan, website will never take me through to purchase it properly, keeps asking me for an account nu ...

FrisKris
Level 1: Cadet

I recently upgraded my mobile plan and when I was signing everything off on the contract I said that I would like to return my old phone. Could I change is so I keep it and are there any fees I would have to pay

cdncandy
Level 1: Cadet

I have a Nokia 7 Plus phone and recently ported my phone number from another provider to Telstra. I have been able to receive SMS messages from Telstra and others on the Telstra network, but not from other networks. I called Telstra to get this resol ...

Thisiscrap4
Level 2: Rookie

This mob is getting out of control. I can be sent a message telling me I haven't returned my phone on time and so I'm going to be hit with a fee, but I couldn't be sent a message telling me it was going to expire beforehand? Robbers. Anyways, I've be ...

Craig50
Level 1: Cadet

I have Mobile plans on old Staff Connect $39 Plan , that i cannot Upgrade using the Telstra App online tools.Short of going into a Store i cannot find a way to change the plans ?I want to keep the current mobile numbers as they are in use by family m ...

1234t65
Level 1: Cadet

"We recently sent you a notice informing you we’re making changes to our Data Share SIM plans. We will be moving your mobile data share sim service to our new Data Plan Medium ($50/mth, 60GB data) from 26 January 2021." "Due to COVID-19 restrictions, ...

TelStarBoi
Level 1: Cadet

Aware there has been a bit of chat on this sorry if I'm rehashing old territory. 
Currently JBHIFI and the goodguys have a $500 gift card for new customers to Telstra on the plan I'm just currently finishing up on and could renew with. You classify as ...

DokP
Level 1: Cadet

Hi there. I ported in to a 12 month plan, got my email yesterday arvo to say activation complete and to put the sim in and it will start working. Nope it doesn't. Not activated. Been on the app chat since yesterday, replies are few and far between ev ...

Disgruntled7
Level 1: Cadet

Is anyone else having trouble speaking to someone at Telstra on the phone? I constantly get referred to "a much better experience" (i.e. the website or app) instead of getting through to a human being.When I finally got to speak to someone and told t ...

GRS46
Level 1: Cadet

Like many other Australians I have an unanticipated stay oversea. I have had the same Telstra prepaid plan for more than 10 years and when overseas primarily use the phone for SMS and confirming bank transfers to my bankcard, particularly at the mome ...

melbourne_id
Level 1: Cadet

Can anyone help me out with this. About ten days ago I ordered a SIM only Telstra plan, and asked to port my current (Boost) number; three hours later this I received an email saying it was "cancelled".
A long chat with an agent resulted in them placi ...

Spoony10
Level 1: Cadet

Hi everyone, Just wondering if anyone else is having serious issued with Telstra and the lack of communications / complete stuff ups! I ordered the new Iphone 12 and realised it was only the pro (not the max) so I called them to cancel it the followi ...

bmam19473
Level 1: Cadet

Hi,I just want to ask if anyone knows if Telstra has stopped indefinitely doing 36 month plans. 

Josh2k44
Level 1: Cadet

I signed up for a 5G plan last week and I’m still waiting for it to be activated. My number was disconnected yesterday for the port so I can’t make any phone calls for work now. I keep getting told “48 hours”, “24 hours”, “48 hours”. It just goes on ...

Mickohaklgoldy
Level 1: Cadet

I need to make an insurance claim on my phone and they require proof of ownership of the phone. 

i have a 24 month contract starting in January 2020 for an iPhone 11 Pro, how would I go about getting a copy of this contact? Or what other means could I ...

Vixi8183
Level 2: Rookie

Now Apple has introduced Family Set Up, allowing several Apple Watches to be paired to a single iPhone, when will Telstra sell an Apple Watch only sim plan?Telstra sell tablet plans, but not watch plans? 

Chez18
Level 1: Cadet

I am trying to update my plan using my current phone. It says I can't until I pay outstanding amounts. My old plan is finished and I am in credit on my account. How can I find out what is owing???

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