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Felicity85
Level 1: Cadet

I am on a medium byo plan at $65/month. Last month I got 85gb data, this month its saying 60gb. Why would this be?

DollyGirl
Level 1: Cadet

Telstra wants to change me to the new mobile plan small which is 40GB per month. I don't need this much but the extra small is 2GB per month. Is there seriously NO PLAN between 2 GB and 40GB anymore? I don't want to pay extra (new plan will be $55 pe ...

testingpatience
Level 1: Cadet

Just want to change from post paid to pre paid. Call customer service - get directed to onlineSpeak to online chat bot - download the appDownload the app - must sign intry to sign in - must have a Telstra IDCreate an ID - finally log inselect my acco ...

3pito
Level 1: Cadet

I renewed my Boost $150 12 mth plan in June 2020 On 2/08/2020 dialled #111# to check plan and it said Plan and 80GB Data expires 09/06/2021, I then checked "Balance" and it said Data 79.4GB expires 05/08/2020 - why have i been advised I will loose da ...

peeto2
Level 1: Cadet

It looks like all the complaints about telstra are correct.

rv61
Level 1: Cadet

Hi I recently received this offer from telstra"More data, same price for a year.Don’t miss out, upgrade by 30 September.Hi Robert, we’re all using more data than ever. So we’ve updated our plans and data inclusions to meet your current and future nee ...

kreepy
Level 1: Cadet

i switched staff connect to toms and the number is missing from my bill when i log in online but the number is still in my telstra app. I tried codi support for many hours and the bot just wouldn't direct me to right support.

sm58
Level 1: Cadet

My lease plan has finished and $0 owing. Do I have to return the phone or keep it? 

Toosha
Level 1: Cadet

I note with this link that the plan update should have occured.My account still does not reflect this.Can you confirm when this will be updated with new details.https://crowdsupport.telstra.com.au/t5/services-kb/changes-to-some-of-our-mobile-plans/ta ...

Obrob
Level 1: Cadet

I tried to add a Tele star one onto my plan for an Apple Watch. However, I already had one so it was not able to connect. I have now canceled this and it still won’t let me connect. 
so right now I have a canceled one but not able to add one, so I don ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Leydi
Level 1: Cadet

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

Tamagotchi
Level 2: Rookie

Hey I want to upgrade my phone due to needing the camera to be better for work - I can access the new phone feeling, but it says I have to send my old phone back to them which is fine, but do I get my new phone first? I can't be without a phone for w ...

Felicity85
Level 1: Cadet

I am on a medium byo plan at $65/month. Last month I got 85gb data, this month its saying 60gb. Why would this be?

DollyGirl
Level 1: Cadet

Telstra wants to change me to the new mobile plan small which is 40GB per month. I don't need this much but the extra small is 2GB per month. Is there seriously NO PLAN between 2 GB and 40GB anymore? I don't want to pay extra (new plan will be $55 pe ...

testingpatience
Level 1: Cadet

Just want to change from post paid to pre paid. Call customer service - get directed to onlineSpeak to online chat bot - download the appDownload the app - must sign intry to sign in - must have a Telstra IDCreate an ID - finally log inselect my acco ...

peeto2
Level 1: Cadet

It looks like all the complaints about telstra are correct.

Luehman
Level 1: Cadet

I spent 7 hours on this telstra message thing trying to payout existing contracts and start new sim only plans. 
Their support staff member advised that i had nothing further to pay as my contract had ended on 20/12/2020. I advised him to cancel my 3 ...

martynmassop
Level 1: Cadet

With the introduction of Upgrade & Protect, does anyone know what happens with the Stay Connected add on? It’s the same price currently and offers the same cover minus the upgrade ability. Will Stay Connected customers be migrated over to Upgrade & P ...

JudgeJudy7
Level 1: Cadet

I had clicked on to the new plan for $65.00 per month with extra 80GB but not sure if this includes my Mobile Phone device of $34.67 per month. If this is to be added that means my monthly contract would be $99.67 per month not $74.66 as is now.  Wha ...

ozzie4x41
Level 2: Rookie

Been trying for 3 days to contact telstra or I get is this message , you people dont even reply to messages, im paying for a service, which telstra seem to blatantly ignore, and just dont want to talk to your customers, i've been trying to cancel a s ...

Wino
Level 1: Cadet

Hi there if I dont want to change to the new plan offered by Telstra and I have the new phone feeling xan I just cancel and return the handset?

dave1960
Level 1: Cadet

I cancelled the purchase of iPhone 11 after delays with delivery. I was given approval verbally that the cancellation process was underway. I still have the balance of the iPhone showing on my account. How long does a cancellation take?

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