Accounts & Plans

Mobile Plans & Rates

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Suz1309
Level 1: Cadet

I can’t get my new Apple Watch to connect to my Mobile plan, Telstra keeps saying something has gone wrong please try again. I have the added the one number but it still come up with error I have tried pairing it again as well as resetting my watch b ...

roboman
Level 1: Cadet

after the last entry there were multiple sms all of which failed to work or resolve the issue so the story I'm not a mobile fan it just ain't glued to my hand but this society requires that to do some business I require one. Therefore monthly plans a ...

steppo_94
Level 1: Cadet

What are my options if I don't want to be forced to upgrade to the new mobile small plans (40GB for $55/month). I was quite happy with my previous plan paying $45/month for 15GB. I can see the extra value for an extra $10 a month, however I don't nee ...

dracned
Level 2: Rookie

Not happy! 

How much is this gonna cost me? Am I going to be FORCED to pay out my phone early in full, can I continue to pay it off? This is completely contrary to the agreement I made with Telstra! This is deceptive conduct. I will not be held to ran ...

RWH1
Level 1: Cadet

Trying to deal with Telstra regarding this enforced mobile plan $5.00 rate hike for really nothing when the majority of people have NBN is just a cash grab. Being a loyal customer with them means absolutely nothing. They know they have you by the bal ...

Bongozz
Level 2: Rookie

I have been forced to change my plan from $60 for 5G 60Gb to $65 for 5G 80Gb. 
In the instructions it was noted that if I don't proactively change, I will be force migrated to the $65 plan - if however I take the offer now I will be refunded $5 for th ...

roboman
Level 1: Cadet

I was with a competitor on a similar plan but they decide to scrap the online account and go auto pay so I decide to employ some aussie's and go with the big T . Same plan offered so I make the move after payment of $102.00 I'm set to go (mid august ...

Greyhoundtom
Level 1: Cadet

Now that data is no longer able to be transferred between phones how do I downgrade 2 mobile services to lesser data and increase the data on a Nighthawk modem.

higs
Level 1: Cadet

I see that Telstra has conveniently closed this CrowdSupport section, but I too have been mislead by a Telstra shop salesperson making out that the additional accessory is free with my new plan when I fact it isn’t.Thought I could trust Telstra.Never ...

Cocko08
Level 1: Cadet

How can Telstra change your plan without consent. Now getting charged for calls that were previously free. Try to ring and get flicked to a message. Terrible service 

Butterfly21
Level 4: Private Eye

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Willbo9
Level 1: Cadet

Hi brains trust,We have 2 mobile plans under contract until 2021 and 2022. Looking in the MyTelstra App at the "payout" and "plan termination" charges area....is there a way around this in only paying one or a lesser amount? We have been affected by ...

Uppy452
Level 2: Rookie

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

Suz1309
Level 1: Cadet

I can’t get my new Apple Watch to connect to my Mobile plan, Telstra keeps saying something has gone wrong please try again. I have the added the one number but it still come up with error I have tried pairing it again as well as resetting my watch b ...

roboman
Level 1: Cadet

after the last entry there were multiple sms all of which failed to work or resolve the issue so the story I'm not a mobile fan it just ain't glued to my hand but this society requires that to do some business I require one. Therefore monthly plans a ...

Greyhoundtom
Level 1: Cadet

Now that data is no longer able to be transferred between phones how do I downgrade 2 mobile services to lesser data and increase the data on a Nighthawk modem.

higs
Level 1: Cadet

I see that Telstra has conveniently closed this CrowdSupport section, but I too have been mislead by a Telstra shop salesperson making out that the additional accessory is free with my new plan when I fact it isn’t.Thought I could trust Telstra.Never ...

LC49
Level 1: Cadet

Hello,  I have been trying since 5 August 2020 to either speak with someone or use the on-line link.Cannot get anyone to speak with me and the boxes to click to chat or message someone do not work.The on-line forums do not have any answers that provi ...

NVS111
Level 1: Cadet

I currently have a DOT account and a a mobile number on my account, can i add any more mobile aervices

Bilbobarry777
Level 1: Cadet

Hey guys, I currently have a mobile plan with Telstra and am using a phone I own outright. Is it possible to add a new phone on a plan to my existing sim plan? Thanks 

Mel_86
Level 1: Cadet

Hi can someonw actually tell me what in store promos there are for existing customers

leo91
Level 1: Cadet

I am looking for a plan that will cover my netgear which i use for my lap top and my telstra superior phone which will allow my to keep my mobile number and only have to purchase one plan, I will need about 30 gig 

Ken17
Level 3: Gumshoe

I am a longtime Telstra Prepaid customer and just recharged a month ago for the 365 days plan. Recently there has been news Telstra is phasing out Telstra Air for prepaid customers as noted here:https://crowdsupport.telstra.com.au/t5/services-kb/we-r ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit