CrowdSupport®

Accounts & Plans

Mobile Plans & Rates

Ask a question

image

All Posts
Answered
Unanswered

Level 1: Cadet

yesterday

my plan has expired I can stay on this plan do I have to do anything

Level 1: Cadet

yesterday

I'm trying to follow instructions and getting nowhere. First issue; I accidentally paid my last bill twice and the system let it happen. No alerts or refusal to accept second identical payment. Second issue; I didn't realise that I would have to reap ...

Level 2: Rookie

Friday

My order for a new phone was placed on 24/4.confirmation the same day.Email received 8/5 explaining delays re: Covid and Toll hacking saying another 10 daysIt's now the 5/6 and still nothing.Order #1-2439126167393

Level 1: Cadet

Friday

My outgoing call and SMS has been cut off. I asked to be moved from post paid to prepaid three days ago. Telstra will not answer the phone and i get nothing from the app. Still not on prepaid so there is no way to add credit.

Level 1: Cadet

Friday

On May 8th (3 weeks ago) I place an order (#SBS50935629) through the Telstra website to upgrade my phone and plan. When I search by my order number it just says "In Progress" there has been no update since the order was placed. Now when I go into "My ...

Level 1: Cadet

Thursday

I have been charged for premium tech services which I didn’t want when I agree on a $60 month to month plan? i can’t get in touch with a consultant which is difficult who can help very disappointed being charged $16 for the last two months.

Level 1: Cadet

Thursday

I started out my plan on a month to month contract - the device was on a 24 month contract. Now my app says I have 12 months left on my contract ? Has this happened to anyone else ???

Level 1: Cadet

Thursday

Hello, I couldn't find option in My Telstra App to add International Calling Pack on my postpaid.It seems difficult to get the pack. When chatting 24 × 7 they dont know either. What is the quickest and correct way.

Level 1: Cadet

Thursday

I placed an Order for an Ipad Pro 12.9 Inch on the 16th May, order didn't get completed.Placed another order on the 1st June, was told it would be completed that day, still not completed.I continue to enquire what is happening but I do not seem to ge ...

Level 1: Cadet

Thursday

Hi I’ve purchased an Apple Watch on my mobile plan. I actually want the smaller screen. How do I go about either swapping it over or sending back and reordering?

Level 1: Cadet

Tuesday

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks?

Level 2: Rookie

a month ago

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Level 1: Cadet

a week ago

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Level 1: Cadet

April

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

Level 2: Rookie

April

On 2nd April, I ordered a new mobile on a plan. But, it has not been processed for tracking even though I have an order number. I’m not sure it has been approved as a result. I tried calling Telstra but they’re not taking calls!

Level 1: Cadet

3 weeks ago

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Level 1: Cadet

4 weeks ago

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

Level 2: Rookie

a month ago

Hey I want to upgrade my phone due to needing the camera to be better for work - I can access the new phone feeling, but it says I have to send my old phone back to them which is fine, but do I get my new phone first? I can't be without a phone for w ...

Level 2: Rookie

a month ago

Yesterday I upgraded a mobile plan that shared data with 5 other devices my wife and I use. The upgrade worked but the new plan data is not being shared, even though it is supposed to be shareable. How do I have this fixed, short of phoning Telstra d ...

Level 3: Gumshoe

April

Hi all, I paid an overdue bill and it shows on my account page as "paid in full". More than 24 hours later when I try to upgrade my iPhone and plan, I get the below message. "You can only upgrade to a new phone after your outstanding balance has bee ...

Level 1: Cadet

yesterday

my plan has expired I can stay on this plan do I have to do anything

Level 1: Cadet

Friday

Level 1: Cadet

Friday

Level 1: Cadet

Thursday

I started out my plan on a month to month contract - the device was on a 24 month contract. Now my app says I have 12 months left on my contract ? Has this happened to anyone else ???

Level 1: Cadet

Thursday

Level 1: Cadet

Thursday

Hi I’ve purchased an Apple Watch on my mobile plan. I actually want the smaller screen. How do I go about either swapping it over or sending back and reordering?

Level 1: Cadet

Wednesday

I am an authorised person on my mother's account: My mother is 93 years old, virtually blind and partly deaf. She has authorised me as a person on her account, I am a son of hers and a Power of Attorney. On 21st Feb 2020 I agreed with a Telstra pho ...

Level 1: Cadet

Wednesday

I can't seem to find where to add the $10 per month international call pack to my mobile phone plan. Calling and live chat can't help.

Level 1: Cadet

Tuesday

Is Telstra always this bad with SIM activation? I activated on line last Friday and nothing. They said wait 48 hours if transferring from another provider. I did. Called again and the deceptively helpful automated voice told me it was now being activ ...

Level 1: Cadet

Tuesday

you are of no help

Our community experts

Rohan123
Level 10: Junior Detective

yesterday

Follow
PC4
Level 2: Rookie

April

Follow
Debstar000
Level 1: Cadet

Tuesday

Follow
Jupiter
Level 25: The Singularity

Friday

Follow
Ozmoz
Level 22: Superhuman

yesterday

Follow

Hello
- Profile
- Notification
- Messages
- Settings
- Register
- |
- Sign In
- |
- Help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit

Mobile Plans & Rates

mobile data plan

Telstra help

Online Order

Phone service cut off for outgoing calls

In Progress Order

Billing

Plan question

International Calling Pack

I placed an Order for an Ipad Pro 12.9 Inch on the 16th May, order didn't get completed.

Apple Watch

Where is my order

Cancelling a mobile plan from overseas with all Covid-19 restrictions

CHANGE ORDER - Frustrated!

Changing SIM Card to eSim on my post-paid account.

Where is my order

Converting from a personal to business plan

Billing process

New Phone Feeling - Sending Phone Back

Activate data sharing again on an upgraded plan.

You can only upgrade to a new phone after your outstanding balance has been paid

mobile data plan

Phone service cut off for outgoing calls

In Progress Order

Plan question

I placed an Order for an Ipad Pro 12.9 Inch on the 16th May, order didn't get completed.

Apple Watch

Billing

How do I add the International Call Pack?

Sim activation

when am I going too get my new mobile

Our community experts

Set it & forget it