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damianem
Level 1: Cadet

I ordered a Telstra SIM to move from Optus for the better 5G network that Telstra has, but I need to cancel because I just found out that I need to spend a minimum of $65/month on Telstra to get access to the 5G network... How do I cancel the order? ...

ernie66
Level 1: Cadet

I have 4 devices on small $50 plan month to month that precede June 2019 by many years. Do the forced changes to the Small $55 Plan (i.e the extra $5 per month) apply to these accounts which pre-date 25 June 2019? All the information I have read, sug ...

Anna_Melbourne
Level 1: Cadet

I requested to add international call pack, and also got email confirmation that these changes have been made. But after 2 hrs, I still couldn't make international call. How long do I need to wait? Thank you so much!

JimJ
Level 3: Gumshoe

I have a Telstra Mobile Member Plan $35
It includes unlimited standard national calls, text & MMS and $20 allowance to use on
other eligible usage in Australia.I also pay $5.00 for 250MB Data Pack  and occasionally pay $10 for 1GB of Extra Data.What is ...

pac52
Level 1: Cadet

I've received a letter from Telstra advising changes to small business mobile plans.  The letter advises that "your services will be upgraded to the new Business Mobile Plan - Small".  The letter advises an increase in data and an increase in monthly ...

pkemery
Level 1: Cadet

I’ve been informed I must upgrade my plan to 40gb or downgrade to a 2gb plan.  Surely it would be sensible to have a plan inbetween. 2gb is next to useless but 40gb is too too much. I’ve never gone above 10gb.When you review your plans think of all o ...

Damian26
Level 1: Cadet

Im not happy about paying for this $5 more per month for the 5G when you can’t provide the service in Esperacne. We also should have a plan changed when it suits Telstra. This wasn’t agreed to by me 

SolarLover
Level 1: Cadet

I have sent a comlaint to Telstra putting recent charges via GOOGATI did not accept these third party chargesHas any one else had a problem with this?

amit117
Level 1: Cadet

I had 2 mobile services under my account. One was no longer required so I asked Telstra Rep (via chat on Telstra app) to cancel the service specifically providing mobile number. That person cancelled both the services. Now he has re-instated the serv ...

evantheman
Level 1: Cadet

Hi, I had an old prepaid mobile number which I think is expired now (its been over 2 years now). When I call, I get the "the number you have called is not connected..." message. I looked up the number at https://www.160.com.au/mobile_lookup.php and i ...

Butterfly21
Level 5: Eagle Eye

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

Willbo9
Level 1: Cadet

Hi brains trust,We have 2 mobile plans under contract until 2021 and 2022. Looking in the MyTelstra App at the "payout" and "plan termination" charges area....is there a way around this in only paying one or a lesser amount? We have been affected by ...

Uppy452
Level 2: Rookie

I have received a email from Telstra stating that one of my mobile services is being upgraded. I am currently paying $50 per month for this service and the new plan (Small) is going to be $55 with a $5 credit for 12 months. I do not want to change my ...

Debstar000
Level 2: Rookie

I ordered my phone online and it was in stock as I received a confirmation and order number but still no phone after 2 weeks? 

georgiena
Level 1: Cadet

How can I keep my old number if i don't have access to my old phone?  

Shetland2020
Level 1: Cadet

I am going round in circles trying to change a delivery address for an nbn order I placed yesterday - tried calling, tried chatbot, tried the update order page - anywhere else I can go or who can i email to get a result

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Rose2226
Level 1: Cadet

I’ve been trying to enter the cash cow and for the last 2 years it’s been telling me that my spend limit has exceed but I’ve barely entered. How do I fix this? Help? 

Kiahni
Level 2: Rookie

Hi all, I'm at my wits end and am hoping someone can please help me out here. I have moved back overseas, and my Telstra mobile plan finished in March this year. At that time I have been in touch with Telstra via chat to explore my options - at that ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

damianem
Level 1: Cadet

I ordered a Telstra SIM to move from Optus for the better 5G network that Telstra has, but I need to cancel because I just found out that I need to spend a minimum of $65/month on Telstra to get access to the 5G network... How do I cancel the order? ...

Anna_Melbourne
Level 1: Cadet

I requested to add international call pack, and also got email confirmation that these changes have been made. But after 2 hrs, I still couldn't make international call. How long do I need to wait? Thank you so much!

pac52
Level 1: Cadet

I've received a letter from Telstra advising changes to small business mobile plans.  The letter advises that "your services will be upgraded to the new Business Mobile Plan - Small".  The letter advises an increase in data and an increase in monthly ...

pkemery
Level 1: Cadet

I’ve been informed I must upgrade my plan to 40gb or downgrade to a 2gb plan.  Surely it would be sensible to have a plan inbetween. 2gb is next to useless but 40gb is too too much. I’ve never gone above 10gb.When you review your plans think of all o ...

Damian26
Level 1: Cadet

Im not happy about paying for this $5 more per month for the 5G when you can’t provide the service in Esperacne. We also should have a plan changed when it suits Telstra. This wasn’t agreed to by me 

SolarLover
Level 1: Cadet

I have sent a comlaint to Telstra putting recent charges via GOOGATI did not accept these third party chargesHas any one else had a problem with this?

amit117
Level 1: Cadet

I had 2 mobile services under my account. One was no longer required so I asked Telstra Rep (via chat on Telstra app) to cancel the service specifically providing mobile number. That person cancelled both the services. Now he has re-instated the serv ...

Annoyed47
Level 1: Cadet

I've been a customer for over 20years, but to receive the Mobile Plan Small upgrade with a credited $5, you are asking for all my personal details as if I were a new customer? This appears to be a fishing exercise for personal information, if this is ...

roboman
Level 1: Cadet

after the last entry there were multiple sms all of which failed to work or resolve the issue so the story I'm not a mobile fan it just ain't glued to my hand but this society requires that to do some business I require one. Therefore monthly plans a ...

higs
Level 1: Cadet

I see that Telstra has conveniently closed this CrowdSupport section, but I too have been mislead by a Telstra shop salesperson making out that the additional accessory is free with my new plan when I fact it isn’t.Thought I could trust Telstra.Never ...

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